Customer Service Representative
$15 - $16 per hourPlanet Fitness
Customer Service Representative
Benefits: Free uniforms, opportunity for advancement, paid time off, training & development, employee discounts, flexible schedule, tuition assistance
Job Summary: Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities:
- Greet/meet potential members, providing a great customer experience.
- Handle front desk related tasks: answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements:
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications:
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Physical Demands:
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time.
Compensation: $15.00 - $16.00 per hour
Planet FitnessVacancy posted 3 days ago
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