Customer Service Representative

$15 - $16 per hour

Planet Fitness

Customer Service Representative

Benefits: Free uniforms, opportunity for advancement, paid time off, training & development, employee discounts, flexible schedule, tuition assistance

Job Summary: Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities:

Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements:

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications:

Honesty and good work ethic
Strong customer service skills
Basic computer proficiency

Physical Demands:

Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.

Compensation: $15.00 - $16.00 per hour

Planet Fitness

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Vacancy posted 20 hours ago

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