Warehouse & Counter Sales Associate

Job Description

Job Description

QC Supply is hiring a Full-Time Warehouse & Counter Sales Associate in Washington, Iowa . This dynamic, 40-hour-per-week role blends customer service, parts sales, and warehouse duties. You'll assist walk-in customers, manage showroom inventory, and fulfill orders. Benefits include medical, dental, 401(k) match, and PTO.

About QC Supply

Founded in a garage in Schuyler, Nebraska in 1982, QC Supply has grown into a nationwide eCommerce platform and distributor supporting the future of farming. Our Washington location serves the farm, swine, and poultry industries, but we've never lost our small-town, community-first roots.

As a Warehouse & Counter Sales Associate at QC Supply, you will be the backbone of our Washington branch. You will split your time between ensuring inventory accuracy in the warehouse and delivering outstanding service to customers in our showroom. You will act as the face of QC Supply, engaging with customers in-store and over the phone. You'll troubleshoot their needs, recommend parts, and ensure that from the moment products arrive to the time they leave, everything runs smoothly.

If you thrive in a dynamic environment and enjoy seeing processes through from start to finish, this is the perfect role for you!

What You'll Do

• Inventory Management: Receive, stage, and stock incoming products, ensuring our inventory management system is always accurate.
• Order Fulfillment: Expertly pick, pack, and prepare customer and vendor orders for safe shipping.
• Showroom & Counter Sales: Assist walk-in customers, process payments, and provide expert advice on agriculture and equipment parts.
• Customer Support: Answer incoming calls, handle inquiries, and promote special product offers.
• Facility Maintenance: Help keep our warehouse and retail spaces clean, organized, and safe.

What You Bring to the Team

• Physical Stamina: Ability to safely lift and carry up to 50 lbs. unassisted and remain on your feet throughout your shift.
• Tech Skills: Comfort with computers, portable scanning technology, and general office equipment.
• Customer-First Attitude: Strong communication and multitasking skills to juggle warehouse duties with face-to-face sales.
• Experience: Previous warehouse, distribution, or agricultural industry experience is preferred, but we will train the right person!
• Requirements: A High School Diploma (or GED) and a valid driver's license. Forklift certification is a major plus.

Why QC Supply?

We offer a highly competitive compensation and benefits package (after eligibility requirements met) designed to support you and your family, including:

• Medical, Dental, & Vision Insurance
• 401(k) match
• Paid Time Off (PTO) & Paid Holidays
• Life & Disability Insurance

Role & Responsibilities

Warehouse & Inventory Operations

• Receiving: Verify incoming shipments and log receipts accurately into the inventory management system.
• Put-Away: Stage, stock, and organize incoming freight in designated warehouse bin locations.
• Fulfillment: Pick, pack, and prepare orders securely for customers, QC sites, and vendor partners.
• Inventory Control: Conduct routine cycle counts, physical inventories, and maintain optimal stock levels to prevent shortages.
• Upkeep: Keep the warehouse, stockroom, and facility workspaces clean, safe, and highly organized at all times.

Counter Sales & Customer Service

• In-Store Assistance: Greet walk-in customers and help them identify the right industrial or agricultural products.
• Phone Support: Process phone orders, answer product inquiries, and provide solutions in a professional manner.
• Product Education: Guide new customers on the best uses for specialized products and promote ongoing sales and promotions.
• Retail Displays: Assist in transferring stock to the on-site retail space and keep shelves neat and appealing.

Administration & General Operations

• Tech Operations: Process transactions smoothly via POS systems, operate office equipment, and use computer software efficiently.
• Team Collaboration: Maintain an enthusiastic, positive attitude and jump in to help teammates or handle other duties as assigned.

Qualifications and Education Requirements

Education & Experience

• Minimum Education: High school diploma or GED.
• Experience: 1+ years in a warehouse or distribution environment, preferably with an understanding of inventory control concepts.

Industry Knowledge

• Familiarity with the agriculture industry and associated parts/equipment is a plus.

• Eagerness to continually learn and upgrade product and industry knowledge.

Technical & Operational Skills

• Valid driver's license with the ability to drive a company vehicle if needed.
• Current forklift certification with proven experience operating both stand-up and sit-down lifts.
• Proficiency in using portable warehouse technology and Microsoft Office products.

Core Competencies & Soft Skills

• Customer Focus: Strong customer service skills with the ability to respond promptly and resolve problems in a timely, respectful manner.
• Organization & Adaptability: Proven ability to multitask, prioritize, and adapt smoothly to a changing work environment.
• Teamwork & Communication: Strong oral communication skills with a history of balancing team goals with individual responsibilities.
• Integrity & Safety: Strict adherence to organizational values, policies, and safety/security procedures.

Physical Ability

• Capacity to safely lift and carry up to 50 pounds.

Availability

• Ability to work a minimum of 40 hours per week , with flexibility for occasional overtime.

JOIN US!

If you are ready to bring your energetic attitude and passion for customer service and inventory management to our team, we encourage you to take the next step and APPLY TODAY!

Benefits (Full-time roles only)

Medical, Dental, Vision, Life, Critical Illness, Accident and Group Legal Insurance, Flex Spending Account, Health Savings Account, paid holidays, paid time off (PTO), and 401k match available after eligibility requirements are met.

AAP/EEO Statement

QC Supply is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.