Restaurant Shift Leader

Zaxbys- Restaurant Shift Leader

Zaxbys, the well-known, beloved restaurant brand, has expanded West and we are looking for ambitious, enthusiastic, friendly faces to come join our ZAX PACK! Must have people skills, a pleasant/kind demeanor, the ability to multitask, work under pressure and work closing shifts, as well.

To our guests, Zaxbys is more than just a place to eat - it's an experience!

Shift Leaders are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.

Why work at Zaxbys?

• 50% Off Meals
• Paid Training
• Recognition Program
• Employee Referral Program
• Opportunities to Advance!!!

Duties and Responsibilities

• Complete all training requirements including:
• Zaxbys Shift Leader Development Plan
• Food Safety Certification
• Any additional training required by Bockbock LLC
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Ensure team members receive proper training including ongoing coaching and development
• Create an effective work schedule following company standards and local laws
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to your General Manager
• Assist with performance reviews and mentor and develop team members
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain operational standards and ensure compliance with all Zaxbys Franchising and Bockbock LLC guidelines, policies, and procedures
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Other responsibilities
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly inclusive of FOH and BOH positions

Job Qualifications

• Must be 18 years of age or older
• Must have a valid driver's license, vehicle insurance, and reliable transportation
• Open availability and ability to work a minimum of 5 days and 32 to 40 hours per week; including late night closing shifts.
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others

Capability Requirements

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Paid training