GENERAL MANAGER

Job Description

Job Description

Description:

Weekly Pay | Flexible Hours | Promotions | Bonuses | Benefits

Why Work at Beck Suppliers :

Beck Suppliers is a 100% employee-owned company that truly believes its people are the foundation of its success. Across our four business divisions, we are committed to creating a welcoming, supportive workplace where employees are valued, treated with respect, and encouraged to grow both professionally and personally. At Beck Suppliers, our employee stock ownership plan (ESOP) offers something truly unique: employees build long-term ownership and share in the success they help create.

Our employees are supported through training, opportunities for advancement, and leadership that values ideas from every level of the organization. The work environment is collaborative, dependable, and grounded in shared values. Working at Beck Suppliers is more than a job; it’s a chance to be part of something meaningful, where your work matters, your voice is heard, and your future is connected to the success you help build.

The Role :

The General Manager serves as both the cultural and operational leader of the store, creating an environment where team members feel supported, valued, and empowered to deliver exceptional guest service. This role oversees all aspects of store operations—including convenience retail, kitchen, and fueling—while ensuring consistent execution of our core standards: Wicked Awesome Customer Service (WACS), Clean and Bright Stores (CABS), and Fresh, Delicious, and Ready (FREDDY) food.

As a hands-on leader, the GM leads by example, stepping in to support any store function when needed while also effectively delegating responsibilities to develop the team. The GM plays a key role in shaping the overall guest experience and maintaining a positive, high-performing workplace. While the Assistant General Manager steps in to lead when the GM is not present, the GM remains fully accountable for store culture, performance, and standards, and is responsible for developing and supporting the AGM to ensure strong, consistent leadership across all shifts.

What We're Looking for :

• A people-focused, organized, and service-oriented team player that approaches their work with empathy and reliability, aiming to support employees while aligning with company policies.
• A dedicated team member that is consistent and that can be trusted to handle sensitive information accurately, meet deadlines, and follow through on commitments.
• Documented success exceling in a fast-paced, high-volume environment.
• History of effectiveness working in collaborative environments that align with organizational values while adapting easily to change.
• Track record of strong communication, organization, and ethical judgment.
• Demonstrated ability to think proactively, pay close attention to detail, communicate clearly, and remain fair and professional when handling sensitive information.

Key Responsibilities

• Establish and reinforce expectations for professionalism, teamwork, and guest service while maintaining regular communication through shift updates, meetings, and check-ins. Proactively address behavior and morale issues through coaching and conflict resolution, ensure new team members have a strong onboarding experience, and remain visible on the sales floor to engage, support, and guide the team.
• Ensure consistent daily operations across retail, kitchen, and fueling while upholding brand standards for customer service, store appearance, and product quality. Maintain compliance with all safety and regulatory requirements, enforce team adherence to procedures, and resolve guest concerns promptly with accountability.
• Ensure full execution of the FriendShip Kitchen Food Program by maintaining food safety, quality, and presentation standards, keeping food fresh and ready at all times, overseeing all aspects of foodservice operations, and ensuring compliance with company policies and local health regulations.
• Ensure merchandising is executed accurately according to planograms, seasonal programs, and promotions, while staying informed on monthly campaigns and supporting the team in effective implementation.
• Recruit, hire, and train team members to meet performance expectations while providing ongoing coaching and clear feedback. Develop the AGM through delegated responsibilities, maintain accountability across the team, monitor engagement indicators, and ensure schedules align with business needs, labor goals, and team availability.
• Work alongside the team to support operations during peak times or staffing gaps, maintain proficiency in all key functions to effectively train and coach, partner with AGMs to ensure leadership continuity, and provide clear direction so priorities and expectations remain consistent.
• Manage labor, inventory, and expenses to balance operational needs with budget goals, ensure accurate cash handling and reporting, review reports for compliance, resolve discrepancies with the Store Auditor, complete required inventory counts, conduct gas price checks, and publish schedules in Paylocity at least two weeks in advance aligned to business needs.
• Maintain accurate scheduling, payroll, and documentation while ensuring compliance with company policies and standards. Manage vendor relationships and timely deliveries, keep all reports and certifications up to date, and uphold a safe, organized workplace for both employees and guests.

Other Responsibilities

• Perform additional duties as required to support store operations, team needs, and business objectives.

Direct Reports

The General Manager leads and directly manages Assistant General Managers (AGMs) and Retail Sales Associates (RSAs).

Requirements:

Skills & Qualifications

Required

• High School Diploma or GED
• Minimum of two years of experience in retail, convenience, or foodservice
• Demonstrated ability to lead teams through clear expectations, coaching, and accountability
• Strong communication skills, including active listening and the ability to give clear direction
• Organizational and administrative skills to manage scheduling, inventory, documentation, and daily operational routines
• Basic computer/system skills (e.g., POS systems, email, Word, spreadsheets)
• Working knowledge of basic financial levers such as labor management, waste, margins, and inventory control
• Ability to work a flexible schedule and be on call as business needs require
• ServSafe Certification (or ability to obtain in required locations)

Preferred

• Supervisory or management experience in a retail, convenience, or foodservice environment
• Experience developing others through delegation and coaching
• Associate’s or Bachelor’s degree in Business or related field
• ServSafe Manager Certification

Physical Demands & Work Environment

This role requires the ability to perform physical tasks in a variety of conditions.

Frequent:

• Walking, standing, bending, stooping, climbing, squatting
• Lifting and carrying up to 50 lbs.
• Pushing/pulling
• Using hands, operating equipment, and speaking with guests and team members
• Exposure to hot and cold temperatures, weather, and general store atmospheric conditions

Occasional:

• Additional physical tasks as required by store operations

Work Schedule & Travel Requirements

• Work schedules may vary based on business needs, including early mornings, evenings, weekends, and occasional on-call responsibilities.
• Minimum commitment of 45 hours per week
• Occasional travel for meetings, training, or support as needed