IT Support Analyst

Job Description

Job Description

IT Support Analyst

We are actively seeking an IT Support Analyst to provide onsite technical support for the Southbridge facility, as well as remote support for corporate locations throughout the Midwest. This role supports hardware, software, network access, and user account management to ensure efficient operations and minimize downtime.

• Provide Help Desk support for end-user issues and technical requests.

• Participate in technology projects and system implementations.

• Perform tasks such as hardware inventory, equipment shipping, setup, and testing.

• Work independently or collaboratively on new applications, processes, and projects.

• Deliver high-quality support to minimize end-user downtime and maintain productivity.

• Respond to and resolve escalated technical issues.

• Support hardware including Dell PCs, peripherals, PLCs, and other industrial devices.

• Support software applications including Microsoft Office 365, MATLAB, AutoCAD, Adobe products, and ERP systems.

• Manage network access tools, including VPN and remote desktop connections.

• Administer Active Directory (Entra) user accounts.

• Perform other duties as assigned.

• Bachelor's degree in Information Technology, Business, or a related field preferred.

• A+ Certification and experience with the Microsoft Office 365 suite are a plus.

• Working knowledge of Windows Active Directory, Windows operating systems, macOS, and VPN technologies.

• Experience supporting Microsoft Office 365, VoIP systems, network printers, laptops, and desktop workstations.

• Strong troubleshooting and documentation skills related to software and hardware issues.

• Ability to work effectively both independently and within a team environment.

• Excellent verbal and written communication skills.

• Ability to train and support users with varying levels of technical proficiency, from beginner to advanced.