Customer Experience Specialist
XRC Ventures
Customer Experience Representative
As a Customer Experience team member, you will be responsible for delivering timely, high-quality support across all customer channels, including email, chat, and social platforms. In this role, you will manage customer inquiries, order-related needs, and issue resolution while partnering closely with internal teams.
As part of a fast-paced and growing team, you may also contribute to cross-functional initiatives and special projects outside of your day-to-day responsibilities. A flexible, team-first mindset is essential to improving the overall customer experience and supporting broader company goals.
What You'll Do
- Respond to customer inquiries across email, chat, and voice with speed, accuracy, and empathy
- Identify, troubleshoot, and resolve customer concerns in a timely and professional manner
- Maintain a positive, customer-first tone in all interactions
- Manage order support, including edits, cancellations, returns, and replacements
- Partner with 3PLs via Slack and email to resolve shipping, delivery, and inventory issues
- Use tools like Zendesk, Shopify, Fulfil, and Loop to research and resolve customer needs
- Document all customer interactions and identify trends to improve processes
- Collaborate cross-functionally with warehouse, product, and marketing teams
- Support special projects and take on additional responsibilities as business needs evolve
Schedule & Work Environment
- Remote (Work From Home)
- Monday: 9:00 AM 6:00 PM
- Tuesday: Off
- Wednesday: 9:00 AM 6:00 PM
- Thursday: Off
- Friday: 9:00 AM 6:00 PM
- Saturday: 9:00 AM 5:00 PM
- Sunday: Closed
Team members are expected to be clocked in and actively working during scheduled hours.
Benefits:
- 4 day work week
- Health Insurance (Dental and Vision Included)
- HSA
- 401(k) Program
- 14 Days PTO
- Annual Performance Reviews with Associated Merit Raises
- Fully Paid Parental Leave: 12 Weeks Paternity, 16 Weeks Maternity
- Sick Leave
- Generous Employee Discount
About Homefield:
Based in Indianapolis, Homefield was founded in 2018 with the goal of being the most thoughtful collegiate apparel brand. We pride ourselves on thoughtful design, incredibly comfortable garments and a premier direct-to-consumer experience. Devoted adherents to the power of narrative, our unique, vintage-inspired apparel tells the story of your favorite memories, and will be right alongside you to celebrate the ones not yet made.
XRC VenturesVacancy posted 2 days ago
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