Customer Associate Supervisor

Job Description

Job Description

Customer Associate SupervisorWork Location: Open to major office locations in South Dakota & NebraskaStarting Pay Range: $57,200 to $83,300 per yearEmployment Status: Regular Full-timeExternal candidates apply at northwesternenergy.comInternal candidates apply through iConnect. About this position:The Customer Associate Supervisor is responsible for the direct supervision, training, coaching, and mentoring of Customer Associates. We offer great benefits: NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including: 401K with company match up to 4% and non-elective contribution up to 7%Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents)Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)Tuition reimbursementCompetitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)Paid company endorsed volunteer opportunities Paid training opportunitiesPaid time off starting on your first day, plus 10 paid holidays Benefits may vary by position or as negotiated as part of a collective bargaining agreement. About this job: Build and maintain strong working intra-departmental relationships to include external entities, regulatory bodies etc.Supervise direct reports to facilitate the customer experience within in all channelsOversee and address performance and service quality related to customer service, construction and central processing functionsMonitor customer interactions through a variety of channelsCommunicate with various levels of management and departments across company to ensure the administrative needs of the divisions are being metConduct salary administrationMonitor and approve procurement card expenditures for accuracy and completenessProvide training, coaching and mentoring to direct reportsMaintain and deliver performance results to direct reportsAbility to conduct training through a variety of applications and present in front of groupsAbility to develop, document, and train new and existing processes related to the Customer Associate position Monitor and approve time tickets for accuracyParticipate in talent selection and hiring processesParticipate on department/company committees and eventsFacilitate Change ManagementAct as an escalation point to resolve issuesExplain rate changes, adjustments, and bill calculations to customers in a manner that ensures understandingThe ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirementsAll NorthWestern Energy employees are required to adhere to the Code of Business Conduct & EthicsEnsure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectivesComply with NorthWestern Energy's internal controls, policies, practices, procedures and standardsAm I right for this job? Here's the success profile: Demonstrate and maintain a good safety recordExcellent customer service skills to include the variety of customer channelsMust be personable and enjoy working with the publicDemonstrate and maintain a good safety recordExcellent communication, analytical, and decision-making skills are criticalStrong organizational skillsMust possess strong interpersonal communication skillsEffectively lead teams and work groups to accomplish organization goalsGood math aptitudeBackground in computers including Genesys, SAP, eCIS+, Excel, Microsoft Office, Outlook or the ability to learn is desired or demonstrated ability to learn Bachelor's degree and/or equivalent experience; supervisory experience preferredFlexibility and adaptability are essentialMust have a valid driver's licenseTravel up to 20% of timeAbility to work with limited supervision and display initiativeExpectation of extended hours as necessaryTravel will be required throughout Montana, South Dakota and Nebraska as necessaryGet Into Energy - Energy Industry Fundamental 2.0 certification is a plus (click the link to certify at no cost)Requisition #5057Posting Dates: August 18, 2026 through September 1, 2026Department/Division: Customer CareEmployment Physical: Not RequiredDrug Test: RequiredBackground Check: RequiredRelocation Benefit: NoneTelecommuting: Part-time within NorthWestern energy service territory negotiableWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at View phone number on us.fitly.work or at View email address on us.fitly.work.#DE -grandislandne #DE-kearneyne #DE-northplattene

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