Floral Manager

Location: 140 Continental Boulevard ESSENTIAL DUTIES AND RESPONSIBILITIES Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress. Takes customer orders over the phone or in person at the store with a pleasant and positive attitude. Determines what the customer is looking for in terms of size and appearance. Creates the finished product in a timely fashion. Maintains a fresh, clean and appealing department. Follows code dating rules and reworks or marks down product before it shrinks. Follows proper sanitization procedures and ensures product is stored at the appropriate temperature. Builds displays that are clean, simple and merchandised to company standards, moving product as needed to create impulse sales. Understands the market and local area to target merchandising programs. Monitors competitor activity concerning merchandising, pricing, quality and comparison signage. Develops and implements localized merchandising plans, sets up and creates displays for new or seasonal items to drive sales. Maintains communications with other departments and the store manager to devise cross‑merchandising plans and meet financial objectives. Manages department inventory by tracking weekly sales, writing good orders based on sales to ensure high quality products while meeting profit goals. Reacts to load levels daily and reworks product that is not moving. Understands procedures for arrangements and upgrades. Checks and verifies all department deliveries and invoices to ensure accurate billing. Might help unload merchandise and transport to the sales floor or storage area; enforces and follows department practices regarding receiving, dating and restocking to ensure product rotation. Monitors product quality and freshness; breaks down deliveries; creates designs in front of the customer’s eye; makes customized pieces for events or decoration. Ensures the department changes each season following corporate guidelines; decorates using key elements also for sale. Trains other floral associates in the district on new programs or retrains them on existing programs utilizing daily best practices. Cooperates with supervisor and co‑workers to ensure continuous improvement of job performance. Utilizes the Learning Management System (LMS). Maintains backroom and receiving area security and organization by promoting 5S procedures. Responsible for general sanitation in the department, follows cleaning schedules and department guidelines to ensure work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements; disposes of trash properly. Schedules all floral associates, oversees and participates in training, rewards and recognizes performance, and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department. Participates in associate annual performance reviews and new hire interviews. SUPERVISORY RESPONSIBILITIES Supervises all associates within the department. Specific number depends upon store volume. QUALIFICATION REQUIREMENTS High school diploma or general education degree (GED) required. Associate or bachelor's degree in a business‑related or food service‑related field desirable. Minimum (3) years management experience in a retail/restaurant/supermarket environment. Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets. #J-18808-Ljbffr