Medical Assistant

Medical Support SpecialistShift: Monday-Friday 7-4Location: Potrero Hill, San FranciscoAs a Concentra Medical Support Specialist, you will perform routine medical and testing procedures under direct supervision of the treating clinician. Also, ensure that every patient is treated the Concentra Way: with quality clinical care and by providing an excellent patient experience from welcoming, respectful and skillful colleagues.The DetailsPerforms ancillary testing and tasks (including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing) as ordered by treating clinicians.Performs rapid screening tests (influenza, strep, mono, glucose, etc.)Prepares patients for physical examinations, including taking vital signs and performing all required testing.Responsible for performing routine medical procedures as ordered by treating clinician.Triages and dispositions all patientsAssists providers during examination and treatmentPrepares for and assists clinician with surgery set up and injury care.Applies bandages, dressings and splints as ordered by the treating clinician.Dispenses medications and appliances as ordered by the treating clinician and in accordance with state regulations.Performs DOT and Non-DOT drug and alcohol testing.Maintains and operates all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.Completes quality assurance activities on equipment and medical devices as well as testing processes used in the center.Maintains supplies, cleans rooms and equipment, and stocks exam rooms.Notifies supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.Manages patient flow and volume. Keeps patients informed of expected wait timesResponsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensures accuracy in documentation.Cross trained to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, etc.Answers telephone as neededAttends center staff meetings as requiredAssists in maintaining a neat, clean and orderly appearance throughout the facilityThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.QualificationsEducation/CredentialsHigh school graduate or GED equivalentMedical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulationsJob-Related ExperienceWorking knowledge of occupational medicine requirements (state specific)Previous medical office experience preferredJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated willingness to participate in initial and ongoing training as required.Demonstrated effective communication and interaction with employers, patients, providers and other employees.Demonstrated ability to maintain working relationship with all levels of employees.Demonstrated excellent customer service skillsDemonstrated computer skillsMust successfully complete orientation and training as well as demonstrate competency in all required medical tasks.Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.Additional Data401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsThis job requires access to confidential and critical information, requiring ongoing discretion and secure information management.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.This position is eligible to earn a base compensation rate in the state range of $23.49 to $30.54 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the San Diego County Fair Chance Ordinance.