Sr. Carrier Relations Representative

Job Summary

Under routine supervision, this position will accept or reject carrier qualifications based upon adherence to insurance and safety guidelines. The incumbent will assist managers with high-level tasks, serve as an escalation point for carriers and internal teams, and evaluate non-standard and/or complex carriers. This role can act as a team lead for the carrier relations team.

Job Description

Key Responsibilities:

• Review necessary items from carrier to expedite the hiring process and ensure all contract and insurance requirements, safety verification results, and equipment requisites are complete; maintain involvement in the carrier onboarding process to reduce risk, claims, fraud, and double brokering
• Evaluates non-standard and/or complex carriers in the onboarding process
• Review carriers and internal/external carrier management systems for qualifications to determine approval or denial based upon insurance, safety, and operational standards
• Perform continuous maintenance on qualified carriers to ensure compliance with J.B. Hunt standards and government regulations through a prescribed qualification process
• Develop strategy for delivering results by maximizing carrier relationships and increasing carrier capacity to meet or exceed departmental goals for outbound calls, capacity growth, etc.
• Provide a high level of customer service to carriers through answering inquiries via telephone and email, researching and resolving carrier complaints, and ensuring problems are resolved or escalated in a timely manner
• Assist qualified carriers in completing all necessary paperwork required to get set up as an approved carrier and maintain status of activity and documentation in the company's outsource capacity database
• Keep appropriate employees advised through ongoing training or information of changes, risk reduction strategies, examples of losses with causes, consequences, and actions to prevent similar issues
• Provide support to management through acting as an escalation point for carriers and internal team members, providing documentation to internal teams, and assisting with reports
• Train, mentor, coach, and onboard junior team members

Qualifications

Minimum Qualifications:

High School Diploma or GED Equivalent with 2-3 years of professional experience and/or military equivalent

Preferred Qualifications

Experience in a claims or insurance position

Experience in the transportation industry

Knowledge of J.B. Hunt.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Business Administration, Clerical/Administrative

Job Opening ID

00621623 Sr Carrier Relations Representative (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.