Customer Experience Manager

Overview Be among the first 25 applicants. At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! Responsibilities Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. Responsible for performing store manager duties in their absence. Partners with the store manager to recruit, train, coach, develop and supervise all crew members. Reviews all corporate communications and reacts accordingly. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room. This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Qualifications High School Graduate or equivalent. College experience preferred. Minimum 2 years of management experience. Excellent verbal and written communication skills. Ability to multi-task. Creative thinking. Ability to maintain composure under pressure. Essential Job Functions Frequently operate cash register. Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5-10 feet. Frequently ascend/descend ladders to retrieve or put away stock. Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor. Frequently communicate with customers on the telephone and in person, and with managers and coworkers; exchange accurate information in these situations. Frequently move across the sales floor assisting customers and moving between stock room and sales floor. Ability to work a flexible schedule to meet the needs of the business, including day, evening, weekends and may include overnight shifts and travel as required. Must be able to identify and follow email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures. Must be able to remain in a stationary, upright position for 80% of the time. Benefits Explore our benefits site to discover all the perks and support we offer. From health coverage to financial and personal wellness, we’ve got you covered—check it out today at benefits.fivebelow.com/public/welcome. Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.00 Be aware of fraud! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons posing as Five Below recruiters. Confirm that the person you are working with has an @fivebelow.com email address. Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting at fivebelow.com/info/careers. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries: Retail Referrals increase your chances of interviewing at Five Below by 2x Get notified about new Customer Experience Manager jobs in North Port, FL. Venice, FL $75,000 - $100,000 20 hours ago Punta Gorda, FL $75,000 - $100,000 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Five Below