Triage Medical Assistant

Job Description

Job Description

Clinical Triage Medical Assistant

Pay: $21.00–$26.00 per hour (based on experience)
Schedule: Monday–Friday

Hours: 8:00 a.m.–5:00 p.m.

About the Employer-

Emerald Staffing is supporting a confidential search on behalf of a wellestablished, multiprovider healthcare organization in the Portland metro area. This organization prioritizes patientcentered care, efficient clinical operations, and strong team collaboration in a fastpaced environment.

The Clinical Triage Medical Assistant provides frontline clinical support by addressing patient medical questions and concerns via phone systems and an electronic medical record (EMR) portal. This role serves as a primary point of contact for patients and requires strong critical thinking, documentation, and followthrough skills. The ideal candidate is attentive, compassionate, detailoriented, and comfortable managing a high volume of patient communications using a “onetouch” resolution approach whenever possible.

• Communicate professionally and compassionately with patients via phone and EMR patient portal
• Ensure clear, accurate written communication with proper grammar and punctuation for providers and staff
• Formulate symptom management responses quickly and calmly, including scheduling appointments, placing orders, and submitting prescriptions at the time of contact
• Respond to inbound patient calls and voicemails, averaging 40+ calls per day
• Prioritize and route incoming patient messages based on clinical triage needs
• Research patient records through EMR and patient portals to fully understand patient concerns
• Complete all required callbacks for patients, providers, and the clinical team
• Document all patient communications accurately and thoroughly in the medical record
• Evaluate prescription refill requests, medication effectiveness, and potential changes; submit prescriptions when appropriate
• Assist with medical records and leaverelated paperwork, including FMLA, OFLA, STD, and Oregon Paid Family Leave
• Provide additional clinical support as needed
• Perform other duties as assigned

• Recent experience as a Medical Assistant, preferably in a urology or specialty clinic setting
• Graduate of a medical assisting program or equivalent handson clinical experience
• Strong proficiency in electronic medical records with excellent documentation skills
• Solid understanding of medical terminology
• Strong verbal and written communication skills
• Ability to work independently and take initiative
• Comfortable working in a fastpaced, highvolume clinical environment

Let us know you are interested!

Taylor N

View phone number on ziprecruiter.com

View email address on ziprecruiter.com