BDC Manager: Customer Experience & Growth Lead

Elder Ford of Tampa BDC Manager If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us on the fast track to success and development, apply today! Dealership L0499 Elder Ford of Tampa Elder Ford of Tampa BDC Manager If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us on the fast track to success and development, apply today! We are one of nearly 400 Lithia & Driveway dealerships nationwide! Being the largest dealership group in America, there are many opportunities for you to pursue your short and long-term career goals. We are committed to growing our company and Growing our People! Responsibilities As a Business Development Center Manager (BDC Manager) you will: Lead customer relations process management by observing, installing, and training approved CR processes. Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager. Gather accurate customer information to create a database for continual follow-up and retention. Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads. Qualifications Previous customer service management experience. Ability to present information in a clear and professional manner. Ability to teach others how and why to perform their job. Basic computer skills. Acceptable driving record and a valid driver's license in your state of residence. We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs For a more detailed view, visit: . High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr Lithia & Driveway