ESC Technical Supervisor

Spacelabs Healthcare Supervisor, Equipment Service Center Technical

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Why work at Spacelabs? Because lives depend on you!

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

While we may not be at a patient's bedside, their health is still in our hands.

This position is responsible for leading, providing technical guidance, and coaching the service technicians in the Equipment Service Center (ESC) as well as owning all aspects of the ESC repair processes. The Supervisor, ESC Technical also acts as department project manager to implement improvement projects to drive efficiency gains within the repair processes.

This role interacts with a variety of different departments within Spacelabs such as Product Support, Engineering, and IT to resolve issues and to implement improvements.

Responsibilities

• Provides direction and oversight on a daily basis to team of service technicians.
• Coaches, and supports team in daily operations.
• Conduct performance evaluations, provide coaching, and support career development for technicians.
• Monitor service KPIs, identify trends, and makes recommendations for process improvement.
• Serve as escalation point of technical issues from the team.
• Maintain accurate service records, reports, and documentation for audits and inspections.
• Develop, document, and improve service processes, including cost reductions and reliability improvements.
• Provide knowledge and guidance to the ESC repair team to continually increase the level of expertise within the team.
• Make estimates/quotes, schedule workloads, and establish repair priorities.
• Perform and oversee the initial investigation of devices and parts returned as out of box failures and warranty replacements.
• Maintain the integrity and quality of our products for our customers.
• Ensure compliance with all regulatory requirements, including FDA, MDD, UL, CSA, etc.
• Ensure implementation of corrective actions.
• Develop, validate, create documentation for, and maintain, test equipment and procedures.
• Generation of test instructions and engineering change orders.
• Ensure that safe operating procedures are developed and communicated to ESC team members.
• Work to reduce costs and improve quality.
• Uphold the Company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company's Code of Ethics and Conduct. Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company's values, Code of Ethics and Conduct, and applicable compliance policies.
• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate's or Bachelor's degree in Engineering discipline or additional equivalent work experience in similar role.
• 5+ years of technical experience within a regulated industry (medical device, aerospace, or military) including troubleshooting, repair, preventative maintenance and associated documentation requirements required.
• 2+ years of supervisory or team lead experience.
• Strong customer service orientation with a solution-focused mindset.
• Organized work methods with high attention to detail and commitment to quality and safety.
• Ability to prioritize tasks, manage time effectively, and handle multiple tasks and projects simultaneously.
• Excellent written and verbal communication skills.
• Direct customer facing experience a plus.