First Assistant Manager

Job Title: Assistant Store Manager 

Department: Store Operations 

Reports To: Store Manager 

Job Summary: 

The Assistant Store Manager supports the Store Manager in leading all aspects of store operations to deliver an exceptional customer experience and drive store performance. This role includes overseeing daily operational functions, supervising team members, executing merchandising plans, and ensuring compliance with store policies and procedures. The Assistant Store Manager also plays a key role in mentoring staff, resolving customer concerns, and stepping into leadership in the Store Manager’s absence. 

Key Responsibilities: 

• Assist the Store Manager in executing day-to-day operations including opening, closing, and managing shifts. 
• Lead by example to create a positive, customer-focused environment; resolve customer issues promptly and professionally. 
• Supervise and coach team members to ensure efficient, friendly, and knowledgeable service. 
• Monitor inventory levels, receive deliveries, and ensure stock is well merchandised and organized. 
• Support accurate pricing, signage, and promotional setups throughout the store. 
• Help maintain store safety, cleanliness, and compliance with all operational and safety procedures. 
• Participate in scheduling, training, and performance evaluations of store associates. 
• Step in as acting manager in the Store Manager’s absence and ensure continuity of operations. 

Qualifications: 

• High school diploma or equivalent required; associate or bachelor’s degree is a plus. 
• Minimum 1–3 years of experience in retail, preferably in a supervisory or leadership role. 
• Strong interpersonal and leadership skills; ability to coach, motivate, and resolve conflict. 
• Excellent organizational, multitasking, and problem-solving abilities. 
• Ability to lift up to 40 lbs, and stand or walk for extended periods. 
• Familiarity with POS systems and retail operations is preferred. 

Work Schedule: 

Full-time position with flexible availability required, including weekends, evenings, and holidays based on business needs. 

What We Offer: 

• Competitive hourly wage or salary, based on experience 
• Employee discounts and bonus opportunities 
• Career development and advancement support 
• A collaborative, team-oriented work environment 

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.