Customs Brokerage Coordinator - S2

Responsibilities Provide customers with the highest quality service by consistent service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo. Provide impeccable customer service. Prepare, analyze, and/or submit documentation to appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs. Anticipate, identify, and resolve problems that could delay timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues, coordinate post entry activity on customer's behalf. Complete accurate data input or corrections into computer files. Perform root cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. Access clients' systems (external systems) as necessary. Correspond with business partners in various mediums including written, phone, or email. Produce operational trend reports. Keep business partners apprised of the exception process. Pre alerts - receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff/departments and management of all levels. Develop and maintain a strong relationship with customer's front-line personnel. Facilitate entry processing, as well as pre-arrival and post-arrival exception resolution. Perform other duties as assigned. Qualifications High school diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational skills. Inter-personal skills. Problem-solving skills. Handle high volume of work. Handle time-sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification and familiarity with the harmonized tariff system. Knowledge of U.S. Customs regulations and other federal regulations and requirements with respect to the specific area of expertise. Paid training provided. Shift and Location Shift: Thursday – Monday various times (Hybrid). Must live within 50 miles from location. Pay $22.64 – $31.70 USD. Eligible for additional pay, premiums, or bonus potential based on experience and other factors. Company offers health, vision, and dental insurance, retirement, and tuition reimbursement. Equal Opportunity Statement FedEx Logistics is an Equal Opportunity Employer including Veterans and Disability. Know Your Rights Pay Transparency #J-18808-Ljbffr