Senior Claims Analyst - Foreign General Liability

The Opportunity

The Senior Claims Analyst, Foreign General Liability plays a key role in overseeing Hyatt’s global General Liability claims portfolio and related loss prevention activities. This role manages hotel incidents and claims handled by our insurance carriers. The role partners closely with internal stakeholders and external counsel, and serves as a key liaison between hotels, adjusters, brokers, and carriers to ensure timely, accurate, and effective claims handling. The position plays a critical role in identifying significant financial exposures, supporting litigation strategy, driving continuous improvement initiatives, and providing data‑driven insights to Risk Management leadership.

Who We Are 

At Hyatt, we believe in the power of belonging and creating a culture of care. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last twelve years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule

• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role 

The Senior Claims Analyst, Foreign General Liability is responsible for the strategic oversight, governance, and performance management of liability claims handled by our FGL carrier. Liability lines may include, but are not limited to, General Liability, Auto Liability, Products Liability, Professional Liability, and Employer’s Liability.

This role ensures that claims are managed in alignment with Hyatt Risk’s financial objectives, risk, litigation philosophy, and compliance requirements. While day-to-day claims handling is performed by the carrier the claims manager supports oversight of claim outcomes and provides strategic direction, oversight, and accountability on assigned claims.

Key Responsibilities

• Oversee the end‑to‑end handling of Foreign General Liability claims, ensuring efficient resolution, quality investigations, and compliance with company policies and regulatory requirements.
• Apply in‑depth knowledge of insurance policies, coverage, and legal requirements to evaluate and adjudicate moderate complexity claims.
• Review claims, using sound judgment and risk assessment to develop recommendations and support informed decision‑making.
• Partner with carriers, TPAs, outside counsel, brokers, carriers, and consultants to ensure effective communication, alignment on strategy, and optimal claims outcomes.
• Serve as a trusted advisor to Risk Management and business stakeholders by providing insights, recommendations, and alerts on claims with significant financial or reputational impact.
• Support litigation strategy development, panel counsel evaluation, and management of mediation and trial calendars.
• Maintain accurate and complete claims documentation within Risk Management Information Systems (RMIS), ensuring data integrity and reporting accuracy.
• Develop and monitor key performance indicators (KPIs) to track trends, improve total cost of risk, and support internal reporting and stakeholder presentations.
• Collaborate across departments on incident reporting, claims trends, and loss prevention initiatives to reduce future exposure.
• Contribute to broader Risk Management initiatives, including insurance renewals, budgeting, insurance accounting, data management, and contract and lease reviews.