Front of House Shift Leader

Chick-fil-A experience is highly desired, but not required.

Job Summary

Shift leads the restaurant in accomplishing the Operator's personal vision and vision for the business. Represents the restaurant as the shift leader of The Vineyard & Clinton Keith Rd. FSU Chick-fil-A. Assists the leadership team in the development of team members. Directly responsible for the day-to-day operations of the store including:

· Speed of Service

· Customer Evaluation Metrics

· Food Waste

· Restaurant Evaluation Standards

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They must demonstrate strong character traits such as hospitality, kindness, positivity, a strong desire to teach, lead and mentor, trustworthiness and dependability on a daily basis, as well as take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow. 

Position Type: 

• Part-time 

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Protect the Chick-fil-A brand, values, and culture 

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Uphold “Core Values of the Business”
• Positive Attitude, Transparency, Teamwork and Continuous Growth
• Personally Model “Core Traits of a Leader”
• Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationship, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others
• Hold team members accountable to daily expectations
• Develop systems and checklists which allow you to operate effectively by establishing and monitoring needs
• Assist in developing and leading team members who can assist as part of your team
• Effectively train and develop team members in the kitchen
• Ensure the best possible guest experience at all times
• Be knowledgeable of labor and food costs
• Meet all standards and timelines set forth in Leader Meetings and Manuals
• Coach CEM scores in Providing Fast Service and Taste of Food
• Maintain front of house cleanliness
• Ensure FIFO is being used with all inventories
• Ensure that all inventory is being stored in an organized fashion
• Culture and Community of the Team

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Company Information

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed Dwarf House®). Through the years, the restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same -store sales and is the largest quick-service chicken restaurant in the United States based annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.