Client Acquisition Specialist

Client Acquisition Specialist

Relive Health Wellington is a premium health, wellness, and aesthetics clinic offering Hormone Replacement Therapy, Medical Weight Loss, peptide therapies, IV therapy, and aesthetic services. We are passionate about helping our patients look, feel, and be their bestand believe an exceptional patient experience begins with the very first interaction.

Position Summary

Relive Health Wellington is seeking an outgoing, highly organized, customer-focused, and results-driven Client Acquisition Specialist to join our growing team. This is a phone-heavy, relationship-focused position responsible for responding to new leads, communicating with prospective patients, consistently following up, and ultimately converting interested prospects into scheduled consultations and appointments. We are looking for someone who combines exceptional customer service with a strong sales and results mindset. The ideal candidate is warm and professional, confident on the phone and in person, builds relationships easily, follows through, and is comfortable asking for the appointment.

Our goal is simple: Respond quickly. Build relationships. Follow up consistently. Get them scheduled.

Key Responsibilities

• Respond quickly and professionally to incoming leads from phone, text, web, social media, and marketing campaigns.
• Make outbound calls and consistently follow up with prospective patients.
• Build rapport, understand patient interests and goals, answer general service questions, and confidently guide prospects toward scheduling.
• Convert qualified leads into scheduled consultations and appointments.
• Provide exceptional customer service both in person and over the phone, ensuring prospective and existing patients feel welcomed, heard, and valued.
• Educate prospective patients about Relive services, pricing, memberships, promotions, and the consultation process using approved clinic information.
• Manage leads, follow-up activity, and pipeline status through Driply CRM, including re-engaging older and unconverted leads.
• Coordinate with the clinic team to ensure smooth scheduling and patient handoffs.
• Maintain appropriate boundaries and escalate medical or clinical questions to the clinical team.
• Work toward established performance goals, including response time, follow-up activity, booking rates, conversion rates, and appointment show rates.
• Maintain a team-first mindset and assist with front desk coverage, patient communication, scheduling, administrative tasks, promotions, events, or other general office needs when reasonably needed.

What We're Looking For

• Exceptional customer service skills, both in person and over the phone
• Confident, professional, and personable phone presence
• Warm, outgoing personality with strong relationship-building skills
• Comfortable making outbound calls and following up multiple times
• Confident asking prospective patients to schedule
• Goal-oriented and motivated by measurable results
• Persistent and proactive without being pushy
• Highly organized with excellent follow-through
• Dependable, accountable, and self-motivated
• Comfortable using CRM systems and technology
• Flexible, team-oriented, and willing to step in where needed
• Passion for health, wellness, aesthetics, and exceptional patient service

Qualifications

• Experience in sales, lead conversion, appointment setting, client acquisition, customer service, or a similar communication-focused role strongly preferred.
• Health, wellness, fitness, aesthetics, medical spa, hospitality, or service-industry experience is a plus.
• CRM or lead-management experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced, performance-driven environment.

Schedule & Flexibility

This is a full-time, in-person position requiring flexibility based on lead activity, patient needs, and clinic operations. Because timely lead response and follow-up are essential to this role, responsibilities may occasionally extend beyond the clinic's standard operating hours. Later hours or schedule adjustments may be needed for time-sensitive lead follow-up, patient communication, high-volume periods, promotions, events, campaigns, or staffing needs. All hours worked must be accurately recorded and will be handled in accordance with applicable timekeeping and overtime policies.

Compensation & Performance Bonus $20$24 per hour, based on experience and qualifications. Following successful completion of the first 90 days of employment and a performance review, the employee may become eligible for a performance-based bonus opportunity. Bonus structure and performance criteria will be determined by Relive Health Wellington and may consider lead follow-up, appointment bookings, conversion rates, show rates, CRM management, revenue contribution, reliability, teamwork, and overall performance. Performance-based bonus eligibility is separate from base hourly compensation and is not guaranteed.

At RELIVE Health, we present our clients the opportunity to rewrite the path of their own unique health and wellness journey, from the inside out and the outside in. We pride ourselves on our passionate team members and staff who break the stigma surrounding relationships between clients and providers. We accomplish this by advocating for our clients' individual needs as well as providing them with ongoing support and tools to allow for exceptional results, and ultimately help them look and feel their best. We emphasize a collaborative team environment where everyone works together and values communication, support, and interactiveness. By working collaboratively, we are able to deliver innovative solutions and remarkable service to our clients.