Jr. Telecommunications Technician - Fairfax, VA

Telecommunications Technician

The Telecommunications Technician is responsible for maintaining company networks and telephony systems to meet company needs. The Telecommunications Technician requires an in-depth knowledge and understanding of telecommunications, network protocols, hardware, and software to fulfill position requirements.

ESSENTIAL FUNCTIONS

• Assist Network team with configuration and deployment of company WANs, LANs, Voice, and wireless networks, including routers, firewalls, switches, access points, telephony systems and other telecom equipment.
• Monitor and diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate.
• Source and procure internet and voice services for new and existing locations as needed.
• Perform network and telephone system upgrades to meet company needs.
• Liaison with providers to resolve outages and issues with internet and telephony services in a timely manner.
• Maintain documentation related to network configuration, network mapping, processes, and service records.
• Maintain inventory and perform audits on ISP/telecom accounts to ensure accuracy to prevent loss.
• Assist with administering and maintaining various telephone systems. Manages the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information.
• Triage and troubleshoot general computer & peripheral related issues as needed via telephone, email, remote and/or onsite support.
• Possess familiarity with main national cellular carriers and products to include iOS & Android. Activate new services, troubleshoot, and maintain services and devices as needed.
• Responsible for organizing and completing the technical day-to-day operations assigned through work orders and servicing trouble calls.
• Perform other related duties as assigned.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Associates or Bachelors degree in Technology or closely related field preferred plus 3+ years equivalent work experience required.
• Up to 40% travel required.
• Certifications: CompTIA+, CCNA, CWNA a plus
• Must be a U.S. Citizen and willing to obtain a public trust.
• Knowledge of the theories and techniques involved in the implementation and maintenance of internet, networks, and telephony: LAN, WAN, WLAN, VPN, TCP/IP, DNS, DHCP, MPLS, DIA, DSL, Cable, VoIP, SIP, POTs.
• Must be familiar with twisted pair, fiber, and coax installation methods and color-coding conventions.
• The ability to use and operate basic cable tester, crimp and other tools and equipment used in the installation, maintenance, and operation of telecommunications is required.
• Working knowledge of computers, hardware, and software in a Microsoft environment.
• Very strong organizational skills and high attention to detail.
• Proactive problem solving, strong technical and analytical abilities are essential.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills.
• The ability to handle multiple tasks concurrently, prioritizing and accurately completing them on time in a potentially stressful environment is required.
• The ability to demonstrate initiative and work and solve technical problems independently and as part of a team is required.
• After-hours support on a monthly rotational schedule is required.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to travel locally and nationally to units on a frequent basis. Ability to sit at a desk in front of a computer for the entire workday.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees.
• Lifting, carrying, and pushing up to 15 lbs. occasionally, up to 30 lbs. seldom.
• Occasionally stoop, kneel, or crouch. Use hands and arms to reach for, grasp, and manipulate objects.

EQUIPMENT USED

• Typical office equipment (computers, multi-extension phone system, fax, copiers, scanners, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.