Customer Service Coordinator (Onsite)

Customer Service Coordinator (Onsite)

As a CBRE Customer Service Coordinator, you will provide front-line support by responding to facility-related service requests and ensuring timely resolution for internal and external customers. This role serves as a key point of contact for handling inquiries, dispatching work orders, and maintaining accurate service records.

This position is part of the Facilities Management function, supporting a major telecommunications client. The team is responsible for delivering efficient, high-quality service coordination across multiple business units, ensuring operational continuity and customer satisfaction.

This is a fully onsite role in Dallas, TX.

What You'll Do

• Respond to incoming service requests via phone, email, chat, and online systems related to facility issues
• Create and dispatch work orders to vendors for service completion
• Follow up with customers to ensure issues are resolved and satisfaction is achieved
• Maintain and update records in the Computerized Maintenance Management System (CMMS) and other tracking tools
• Communicate work order status and process updates clearly to customers
• Schedule conference rooms and coordinate audiovisual equipment requests
• Generate, review, and distribute customer service reports as required
• Assist with onboarding and training of new team members on systems and processes
• Provide informal guidance and support to team members as needed
• Perform additional duties as assigned

What You'll Need

• High School Diploma or GED required
• Minimum of 2 years of related experience; call center experience preferred
• Strong communication skills with the ability to understand, interpret, and respond to inquiries and complaints
• Ability to write routine correspondence and maintain accurate documentation
• Basic math skills, including calculating percentages
• Ability to follow procedures, solve routine problems, and exercise sound judgment
• Intermediate proficiency with Microsoft Office Suite
• Typing speed of approximately 4550 WPM

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

• This role supports a major telecommunications client
• Sponsorship is not available for this position at this time

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).