Client Service Associate

Job Description

Job Description

Who We Are:

SGL Financial is an established wealth management and financial planning firm serving the Buffalo Grove & Chicago, IL area for over 20+ years.

We oversee appx. $350 Million in total assets and serve approximately 700 families in multiple financial services and divisions.

Our core team beliefs & mission are:

• Our clients’ financial security and peace-of-mind is always our #1 focus
• Over-attentiveness and client responsiveness is of the highest importance
• Passion and enthusiasm for financial and retirement planning is built into the core of every person here and everything we do
• It’s not about the money, it’s about connections, friendships, and relationships. Our clients are like family to us

We offer a stable and growing company with leadership, support, training, and everything you need to succeed and grow your career.

About the Role

We are seeking a detail‑oriented, client‑focused Client Services Associate to join our team. This role is essential in delivering exceptional client experience and supporting our Advisors through efficient communication, organization, and service execution. If you thrive in a collaborative environment, enjoy helping clients, and excel at keeping operations running smoothly, this is an excellent opportunity to grow your career in financial services.

The Client Services Associate can expect to focus in the following areas:

• Serve as the first point of contact for clients and prospects, providing professional and timely assistance.
• Troubleshoot client issues, research inquiries, and resolve service‑related concerns while acting as a liaison between Advisors and clients.
• Schedule, organize, and confirm client meetings, including annual reviews, onboarding appointments, and internal check‑ins.
• Prepare client reports, assemble meeting materials, and proofread documents for accuracy.
• Prepare and process custodian paperwork for service-related items like distribution requests and policy updates.
• Manage client information by updating the CRM, maintaining records, and documenting all client interactions.
• Fulfill all applicable client service requests once account openings and transfer processes are completed.
• Assist clients with account‑related questions, establishing client accounts and processes across various custodial systems.
• Submit, track, and follow up on paperwork while maintaining filing systems and record‑keeping procedures.
• Create customized consolidated reports and coordinate with custodians, 401(k) recordkeepers, and third‑party administrators to resolve client issues.
• Maintain Advisor calendars, manage availability, and support smooth scheduling workflows.

The Perks

We believe that taking care of our team is the foundation of a strong, thriving organization. We are committed to supporting your well‑being, professional growth, and long‑term success. Our compensation and benefits package are designed to reward your contributions and help you build a fulfilling career.

Compensation & Growth

• Competitive base salary with team-based bonus structure
• Clear career growth and advancement opportunities
• Mentoring and hands‑on guidance from management and leadership
• A strong commitment to continuous learning - after six months of employment, the company regularly sponsors industry‑related designations, certifications, and educational programs that are relevant to your professional development
• Supportive, family‑oriented company culture that values collaboration and personal development

Work–Life Balance

• Paid Time Off (PTO) – 15 paid days per year
• Paid Holidays – Office closures on federal holidays and stock market closure dates, including: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

Business hours that support work–life balance:

• Mon–Thurs: 9:00 AM – 5:00 PM
• Fri: 9:00 AM – 2:30 PM once high‑priority tasks are completed
• Paid lunch hour

Work-From-Home Days:

• If position allows, employees are eligible for up to two (2) work-from-home days per quarter after six months of employment

Health & Wellness Benefits

• Health and dental insurance available, with the company covering 70% of employee premium costs
• Vision insurance available
• Spouse and dependent coverage available at employee expense
• 401(k) retirement plan with company matching eligibility begins after six months of employment

Office Perks That Make Every Day Better

• Unlimited snacks and beverages available in the office
• Complimentary Starbucks coffee machine to keep you energized
• Warm, welcoming work environment where contributions are recognized and appreciated
• Team bonding events, including monthly company-paid lunches, company outings, and happy hours

Benefits:

• 401(k)
  
• 401(k) matching
• Dental insurance
  
• Health insurance
• Paid time off
• Vision insurance
• Work from home flexibility