Pharmacy Liaison

Pharmacy Liaison

Position at Nuvance Health Med Practice CT Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State's largest private employer with over 104,000 employees including members of Northwell Health Physician Partners who are working to change health care for the better.

Summary: The Pharmacy Liaison is primarily responsible for providing support to the Ambulatory Care Pharmacy and Value-Based performance teams as it relates to medication-related patient needs. This position may be responsible for a variety of duties, including patient outreach to schedule appointments, patient outreach for medication adherence support, using payor and internal data to identify patients with medication-related needs, processing medication refills according to protocols, providing customer service, communicating with providers and office staff in person and via the EMR, documenting in the EMR, medication prior authorization assistance, working with patients and health care teams for patient medication assistance guidance, and other duties as assigned. The Pharmacy Liaison is responsible for compliance with all HIPAA regulations and is always responsible for creating a positive impression with patients, family members, and internal or external coworkers or contacts.

Responsibilities:

• Manage offices electronic prescription pools, assisting in the processing and proposing of medication refills according to protocols
• Reviewing patient chart/records for pertinent information as it is related to medication refills.
• Facilitating a high level of customer/patient service by working with patients for medication assistance guidance, including communicating with patients about refill status, provider appointments, adherence, PAP programs, etc
• Communicating and collaborating with providers and office staff in person and via the EMR
• Conducts pharmacy benefit checks at the providers requests
• Obtains prior authorizations from intermediaries and payers, including managed care companies, insurance companies or others as appropriate.
• Ensuring completion of activities that maximize revenue capture for high-cost medications.
• Maintaining thorough documentation within the EMR for medication prior authorization assistance request, prescription confirmation and other data by facility.
• Supporting supervising pharmacists
• Maintaining compliance with all pertinent regulations and laws (HIPAA, Board of Pharmacy, etc)
• Assisting with general resource support as needed.
• Providing cross-coverage to colleagues as needed.
• Attending and participating in appropriate medication practice and pharmacy resource specific meetings
• Maintaining and modeling Nuvance Health values. Demonstrating regular, reliable and predictable attendance.
• Performing other duties as required.

Other Information: High School Diploma Pharmacy Technician Certification Board (PTCB) or the National Healthcareers Association (NHA) within 6 months of hire 1 year experience as a Pharmacy Tech or similar healthcare position preferred Working Conditions: Manual: Some manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Physical Environment: Generally pleasant working conditions Salary Range: 19.54 - 37.94