Customer Account Specialist

Job Description

Job Description

PrideStaff on behalf of a client in Broward County is seeking a proactive and solutions oriented Customer Account Specialist who is customer focused and has great relationship building skills! This position requires you to be a liaison between global customers and internal team. If this sounds like you, apply today!

• Manage the full customer lifecycle—from quoting to final delivery—ensuring a seamless experience in a fast-paced environment.
• Process RFQs, review purchase orders, and manage order entry with high accuracy.
• Monitor open order reports, resolve holds proactively, and manage post-order activities like expedites and date changes
• Partner with Sales and Materials Management to resolve inquiries regarding pricing, delivery, and disputes.
• Build "trusted advisor" status with key stakeholders; listen to customer challenges to drive loyalty and exceptional service.

Requirements:

• Proactive approach to resolving customer concerns and internal bottlenecks.
• Ability to thrive in a high-pressure, global work environment
• Previous experience dealing with order entry, post order support and delivery resolution
• Proficient with ERP software like Salesforce or similar.
• Must be bilingual: Spanish or Portuguese

Must be able to submit to a background check and a drug screen
PrideStaff is an equal opportunity employer