Inserter Operator 2

Job Description

Job Description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The Inserter Operator 2 is responsible for setting up, operating, monitoring, and making adjustments to automated inserting equipment used in the production of commercial print and/or direct-mail products. This position ensures printed materials and components are accurately assembled, inserted, and processed according to customer specifications, production instructions, and established quality standards.
The Inserter Operator 2 is expected to independently perform routine equipment setups and changeovers, identify and correct common equipment or material issues, perform required quality inspections, minimize waste and downtime, and meet established production and safety expectations.

• Set up, operate, and monitor inserting equipment and related finishing equipment in accordance with job specifications and production requirements.
• Review job tickets, work instructions, samples, and customer specifications before beginning production.
• Load printed materials, envelopes, inserts, and other components into appropriate equipment stations.
• Perform machine setups, changeovers, adjustments, and routine operating functions with limited supervision.
• Verify that all required components are loaded in the correct sequence and orientation.
• Monitor equipment throughout the production run to ensure proper feeding, inserting, sealing, folding, and overall product quality.
• Perform required quality checks at established intervals and document results according to company procedures.
• Verify piece counts, component accuracy, print quality, addresses, barcodes, sequencing, and other job-specific requirements as applicable.
• Identify and troubleshoot common equipment problems, including jams, misfeeds, doubles, missing inserts, alignment issues, and other operating conditions.
• Make appropriate machine adjustments to maintain quality and production efficiency.
• Escalate mechanical, electrical, or recurring equipment problems to the Supervisor or Maintenance department when necessary.
• Monitor production speed, waste, spoilage, and downtime and take appropriate action to improve operating performance.
• Accurately complete production records, quality documentation, downtime records, material usage information, and other required paperwork or electronic transactions.
• Maintain accurate accountability of customer materials and printed products throughout the production process.
• Assist with reconciliation of materials and completed production quantities when required.
• Follow established procedures for handling damaged, defective, or nonconforming materials.
• Maintain a clean, organized, and safe work area throughout the shift.
• Perform routine operator-level cleaning and preventive maintenance as assigned.
• Follow all machine guarding, lockout/tagout, PPE, and other established safety requirements.
• Follow company policies regarding quality, security, confidentiality, and customer information.
• Assist with training or providing work guidance to Inserter Operator 1 employees and other production employees as assigned.
• Communicate job status, equipment issues, quality concerns, and production delays to the Supervisor and appropriate team members.
• Participate in continuous improvement activities designed to improve safety, quality, productivity, and waste reduction.
• Support other production or finishing operations as business needs require.
• Perform other duties as assigned.
• Operate assigned inserting equipment with limited supervision.
• Independently complete standard machine setups and changeovers.
• Make routine equipment adjustments during production.
• Troubleshoot and resolve common operating problems.
• Recognize quality defects and take appropriate corrective action.
• Read and understand job tickets and production specifications.
• Accurately complete production and quality documentation.
• Maintain established productivity and quality standards.
• Identify situations requiring Maintenance or Supervisor assistance.
• Assist less-experienced operators with basic equipment operation and job procedures.
• Demonstrate consistent compliance with safety procedures and company policies.

Education: High school diploma or GED preferred.

Experience: Previous experience operating inserting, mailing, bindery, finishing, or similar commercial print production equipment preferred. Prior experience equivalent to an Inserter Operator 1 or demonstrated proficiency operating production equipment preferred. Experience in a commercial printing, direct mail, fulfillment, or manufacturing environment is preferred.

Physical Requirements

The employee must be able to perform the essential functions of the position, with or without reasonable accommodation.

• Standing and walking for extended periods.
• Frequent use of hands and fingers to handle materials and operate equipment.
• Reaching, bending, stooping, twisting, and repetitive movement.
• Lifting and carrying printed materials, trays, cartons, or supplies within established company lifting guidelines.
• Pushing or pulling carts, pallets, or other production materials as required.
• Visual ability sufficient to inspect printed materials, identify defects, and verify job components.
• Working around moving mechanical equipment in a manufacturing environment.

The pay range for this role at the noted location is $17.25 - $22.50 / hour. The actual rate of pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include, overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.