IT Transformation & Management Consulting Lead

We are seeking a seasoned IT Operational Excellence & Transformation Lead for our client to drive strategic initiatives, streamline IT processes, and optimize enterprise operations. Reporting alongside IT leadership, you will lead cross-functional process improvement efforts, implement disciplined performance scorecards, and apply change management methodologies to solve operational bottlenecks. The ideal candidate blends deep process optimization expertise (LEAN / Six Sigma) with hands-on experience in large-scale IT program execution and modern AI integration.

Key Responsibilities

• Strategic Transformation & Alignment: Work closely and collaboratively with IT leadership to develop, track, monitor, and execute departmental transformational initiatives and key priorities.

• Process Optimization & Efficiency: Spearhead departmental operational efficiency by streamlining procedures. Conduct end-to-end process reviews, SOP audits, risk profiles, and SLA evaluations to resolve operational bottlenecks and mitigate risk across core business workflows.

• Due Diligence & Business Case Development: Conduct operational reviews, feasibility studies, and due diligence. Prepare and present high-impact business cases, benefit realizations, and strategic recommendations to leadership across various business units in need of business process management (BPM) or transformation.

• Performance Metrics & Scorecards: Design and implement disciplined measurement scorecards across key operational areas—including productivity, service levels, quality metrics, risk exposure, and transaction costs.

• Project & Portfolio Tracking: Compile departmental priorities, assist team leads in developing structured work plans, monitor key initiatives, and establish clear escalation pathways for critical program risks.

• Program Execution & Hands-On Delivery: Maintain hands-on involvement in large, complex IT programs and technology implementations, translating business requirements into functional specs.

• Change Management: Champion change management practices across the organization to ensure seamless adoption of new processes, IT systems, and operational frameworks.

• AI & Automation Integration: Leverage AI prompting and custom AI agent workflows to accelerate process automation, insights generation, and departmental productivity.

Qualifications & Requirements

• Experience: Minimum 10 years of progressive business experience, with at least 6 years focused on change management, complex project delivery, and quantitative business analysis.

• Education: Bachelor’s degree required; MBA strongly preferred.

• Certifications: LEAN certification, Six Sigma training, or comparable process improvement framework credential required.

• Technical & Analytical Mastery:

  • Highly proficient in Microsoft Office Suite (Excel, Word, PowerPoint), MS Project, and MS Visio.

  • Proven quantitative analysis skills and experience translating business needs into detailed technical and functional requirement specifications.

  • Practical experience with AI prompting techniques and AI agent workflow creation to improve operational efficiency.

• Stakeholder Management & Leadership: Demonstrated ability to work collaboratively across all levels of a large enterprise, influencing stakeholders in high-profile, high-pressure environments.

• Communication: Exceptional written, verbal, digital, and executive presentation capabilities.

• Domain Advantage: Prior experience navigating public sector or government agency environments is a strong plus.