ASSISTANT SERVICE MANAGER

The Service Advisor is the primary point of contact for customers in our service and quick lane departments. This role is responsible for delivering an exceptional customer experience while coordinating service needs, communicating with technicians, and ensuring efficient workflow from vehicle check-in through completion.You will play a key role in balancing customer satisfaction, operational efficiency, and revenue growth, ensuring every customer interaction builds trust and drives long-term loyalty.What You’ll DoCustomer Experience & CommunicationGreet customers promptly and professionally, creating a welcoming and positive first impressionListen actively to customer concerns and document accurate service needsSchedule service appointments and manage incoming calls and inquiriesProvide clear, timely updates on vehicle status, timelines, and any changes to scope or costDeliver completed service explanations in a way customers understand and trustService Coordination & WorkflowOpen and manage repair orders with clear, detailed instructions for techniciansEstablish realistic completion timelines and ensure commitments are met, or proactively communicate changesMonitor work progress and collaborate with technicians to ensure quality and efficiencyCoordinate job flow to optimize shop productivity and customer turnaround timeSales & Business PerformanceIdentify and recommend additional services, maintenance, parts, and accessories based on customer needsPrepare accurate estimates and explain value to customersSupport profitability by managing repair orders effectively and closing them accurately and timelyUtilize maintenance schedules and “target time” pricing to drive service growthOperational ExcellenceEnsure all documentation is complete, accurate, and compliant (repair orders, approvals, payments)Confirm payment methods and secure approvals when necessaryReview completed work for accuracy before closing repair ordersMaintain a clean, organized, and professional service reception areaWhat You BringHigh school diploma required; associate degree or related coursework preferredPrior customer service experience required; automotive service experience preferredStrong communication skills, both written and verbalAbility to multitask and stay organized in a fast-paced environmentComfort working with technology (Microsoft Office and dealership systems)Strong problem-solving skills and attention to detailA customer-first mindset with a focus on building relationshipsWork EnvironmentThis role is based in a dealership setting and includes:A combination of desk work, computer use, and frequent movement throughout the service areaInteraction with both indoor office spaces and active shop environmentsExposure to noise, varying temperatures, and occasional outdoor conditionsOccasional light lifting and extended periods of standing or walkingThe Service Advisor is critical to the success of our service operation—serving as the connection between our customers and technicians. Your ability to communicate clearly, manage workflow, and build trust directly impacts customer satisfaction, retention, and overall business performance.Harrison Ford of Mankato is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. An offer of employment is conditional upon passing a background check and drug screening. #J-18808-Ljbffr