Customer Service Associate

Style Expert – Halls KC (Flexible On-Call Role, Advance Scheduling) Job Category : Dept Store Sales Requisition Number : STYLE007444 Apply now Posted : March 20, 2026 Part-Time On-site Locations Showing 1 location HKMO Halls KC Crown CTR 200 East 25th Street Kansas City, MO 64108, USA HKMO Halls KC Crown CTR 200 East 25th Street Kansas City, MO 64108, USA Crown Center, one of the nation’s first mixed-use redevelopments, is an 85-acre complex that welcomes more than five million visitors each year. A subsidiary of Hallmark Cards, Crown Center is a ‘city within a city’ – combining hotel, office, retail, residential and entertainment land uses within its boundaries. What your role entails and how you’ll contribute: At Halls Kansas City, the Style Expert (on-call) is instrumental in creating the best customer experience Halls can offer. By demonstrating a thorough knowledge of store merchandise as well as current fashion trends, the Style Expert guides customers in expressing their individual tastes, style and personality. All Halls employees are responsible for protecting company assets by following established policies and procedures. IN THIS ROLE YOU WILL: A Style Expert owns each customer experience from beginning to end by accurately preparing and ringing sales, packaging carry out merchandise appropriately, placing special orders, facilitating the gift wrap and shipping processes as needed, and following up on all merchandise requiring special handling for the respective department. This position also assists in maintaining the function and visual presentation of the sales floor by dusting and straightening displays, restocking merchandise as needed, and replenishing cash wrap supplies such as bags, tissue paper and receipt paper. Achieve monthly targets. Drive business through establishing customer relationships. This job requires standing for prolonged periods of time, walking, talking, listening, reaching, standing, bending, stooping, lifting up to 30 pounds and pulling/pushing carts. Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply. APPLICATION INSTRUCTIONS: You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields.Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc., and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks. BASIC QUALIFICATIONS The following is required to be considered for this role: High School Diploma or GED At least six months of sales experience in a department store setting, or six months professional customer contact (i.e., public relations, customer service, high volume receptionist) Ability to work evenings, weekends, and some holidays. PREFERRED QUALIFICATIONS Your application will stand out if you have: Experience selling in a department store environment. Excellent communication skills, both written & verbal, and interpersonal skills Motivated and driven by sales targets. Superior customer service & teamwork skills. Proven ability to build relationships. Good math and problem-solving skills Detail-oriented and professional disposition Comfortable taking initiative and driving business results Experience with multi-tasking in a fast-paced environment ADDITIONAL DETAILS: This position is located at the Halls KC retail department store located at the Crown Center Shops. This is an on-call position designed to support the Halls store various times throughout the year. While hours may vary, you will receive your work schedule ahead of time (typically a couple of weeks in advance, and on occasion with less notice). This role is ideal for individuals seeking flexibility, and occasional work with advance notice. Basic store hours are Mon-Sat 10am - 6pm; Sun 12pm - 5pm Current Fall hours are Mon-Wed, Sat 10am - 6pm; Thu-Fri 10am-7pm; Sun 12pm - 5pm Holiday hours for 2024 are Mon-Thu, 10am - 7pm; Fri-Sat 10am-8pm; Sun 12pm - 6pm. Hours for the Style Experts will vary within these timeframes, but do include holidays, weekends, and evenings. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr