Front Desk Coordinator & First Impression Officer

Job Description

Job Description

About Company

At the Sunshine, we're not just reviving a mine, we're rebuilding a legacy.

Built for more.

Home to one of America's most iconic silver mines, the Sunshine Complex represents both a proud history and a bold future.

This is more than a project, it's a once-in-a-generation opportunity to be part of something meaningful.

A Culture Built on People and Purpose

At the Sunshine, we believe people are inherently valuable, and that every role plays a critical part in our success. From the field to the office, every position matters, and every voice is heard.

We work hard, collaborate openly, and thrive on solving complex challenges together. Our team is driven by curiosity, innovation, and a shared commitment to doing things the right way. Safety is at the core of everything we do, and we hold ourselves accountable to the highest standards to ensure everyone goes home safe every day.

Benefits That Support Your Life and Career

We pride ourselves on offering a comprehensive benefits package designed to support your well-being, growth, and future because we know our people are what make us successful.

• Competitive Health Benefits – Medical, dental, and vision coverage for you and your family
• 401(k) Retirement Plan – Helping you plan and invest in your future
• Career Growth Opportunities – Ongoing development, learning, and advancement
• A Collaborative Culture – Where respect, teamwork, and shared success drive everything we do

Position Summary

The Front Desk Coordinator & First Impression Officer serves as the welcoming face of Sunshine Silver & Refining and plays a vital role in creating a positive experience for employees, visitors, contractors, vendors, and community members. This position is far more than answering phones and greeting guests. It is the nerve center of the administrative office, requiring exceptional multitasking, initiative, problem-solving, adaptability, and a commitment to outstanding service.

The successful candidate thrives in a fast-paced environment where no two days are the same. They anticipate needs, find solutions, maintain organization amid changing priorities, and support employees across all levels of the organization. This role is critical to ensuring smooth daily operations while creating a professional, safe, and welcoming environment.

Key Responsibilities

First Impressions & Guest Experience

• Serve as the primary point of contact for all visitors, employees, contractors, and vendors.
• Create a welcoming, professional, and safety-conscious environment.
• Manage visitor sign-in procedures and coordinate site access requirements.
• Answer, screen, and direct incoming calls, emails, and walk-in inquiries.
• Ensure reception and common areas remain clean, organized, and professional.

Administrative Coordination

• Provide administrative support to multiple departments, including HR, Operations, Exploration, Safety, Finance, and Leadership.
• Manage incoming and outgoing mail, packages, and deliveries.
• Prepare correspondence, reports, presentations, and other documentation.
• Maintain filing systems and support document digitization initiatives.
• Order and track office supplies while maintaining inventory levels.
• Coordinate conference rooms, meetings, and special events.

Employee Support

• Assist employees with forms, information requests, and general administrative needs.
• Support onboarding activities for new hires and contractors.
• Help employees navigate company processes and direct them to appropriate resources.
• Provide exceptional customer service to a diverse workforce, including field and office employees.

Problem Solving & Initiative

• Identify issues and take ownership of finding practical solutions.
• Anticipate needs before they become problems.
• Adapt quickly to changing priorities and unexpected situations.
• Exercise sound judgment when handling confidential and sensitive information.
• Recognize opportunities to improve processes and efficiency.

Operational Support

• Assist with company events, employee engagement activities, and special projects.
• Support travel coordination, lodging arrangements, and visitor logistics when needed.
• Maintain records and databases with a high degree of accuracy.
• Provide backup administrative support for various departments as business needs require.

What Success Looks Like

The ideal candidate:

• Makes every visitor and employee feel welcomed and valued.
• Stays calm, organized, and positive under pressure.
• Handles interruptions and competing priorities with professionalism.
• Takes initiative without waiting to be asked.
• Finds solutions instead of focusing on problems.
• Builds trusted relationships across all levels of the organization.
• Demonstrates exceptional attention to detail while maintaining a high level of responsiveness.
• Represents Sunshine's values through every interaction.

Qualifications

Required

• High school diploma or equivalent.
• Minimum two years of administrative, customer service, reception, or office coordination experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office applications and general office technology.
• Ability to maintain confidentiality and handle sensitive information professionally.

Preferred

• Experience in mining, industrial, construction, manufacturing, or related environments.
• Experience supporting multiple departments simultaneously.
• Familiarity with document management systems and digital filing systems.
• Event coordination or employee support experience.

Core Competencies

• Customer Service Excellence
• Initiative & Ownership
• Problem Solving
• Adaptability
• Multitasking
• Professional Communication
• Organization & Attention to Detail
• Confidentiality & Trust
• Collaboration & Teamwork
• Continuous Improvement

Location: On-Site, Sunshine Mine Complex
Department: Human Resources / Administration
Employment Type: Full-Time

"Every person who walks through our doors forms an impression of Sunshine. This role is responsible for ensuring that impression reflects our commitment to people, professionalism, safety, and excellence."

Schedule is Monday through Thursday
6:00am - 4:00pm

Subject to change