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Customer Support Specialist

CellGate Access Control Systems

Addison, TX

Customer Support Specialist

CellGate - Gold Key Support Team

Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers.

Essential Requirements:

  • Strong customer service background
  • Technical aptitude and willingness to learn
  • Salesforce experience preferred

Key Responsibilities:

  • Guide customers through product activation and implementation
  • Manage customer data and cases in Salesforce
  • Provide support and troubleshooting
  • Maintain detailed customer accounts and documentation

Skills & Qualifications:

  • Professional phone and email communication skills
  • Strong problem-solving abilities
  • Detail-oriented with excellent time management
  • Basic software proficiency
  • Ability to handle both customer support and onboarding of new client set-ups

CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English.

Join our team and help shape the future of property access control. Apply now!

Apply
Vacancy posted 3 days ago
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