Data Analytics Engineer
Virtual Vocations Inc
As the first dedicated Customer Support Data Analytics Engineer, this full-time remote position will manage the development of data models, metric design, and dashboard reporting while collaborating with various teams to enhance customer support operations. Key responsibilities Build and maintain reusable data models on Databricks, ensuring documentation and incremental logic are in place Design and define customer support metrics, validating them against raw data before implementation Develop end-to-end dashboards in QuickSight, providing actionable insights and monitoring key performance indicators Required qualifications 3+ years of experience as a Data Analytics Engineer in Customer Support or similar environments Strong proficiency in SQL, dbt, and experience with BI and reporting tools like QuickSight or Power BI Solid understanding of customer support metrics and contact-driver analysis Ability to translate insights into operational changes for non-technical stakeholders Curiosity about customer interactions and a focus on improving outcomes
Vacancy posted 2 days ago
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