Travel Project Manager

Global Program Manager – Travel for Meetings

This position is responsible for supporting and managing Global Travel for Meetings and Group Travel Programs for our global Infotree. The role will liaise and collaborate closely with Global Travel Manager and Global Meetings Manager including all relevant stakeholders and suppliers to ensure optimized delivery and program success. The global program manager is the key point of contact for meeting planners, meeting program suppliers, and traveler escalations, and is an embedded member into the Global Travel Program Management team.

Responsibilities include but are not limited to:

• Operations
• Intake/set up and manage new meetings/coordination with meeting planners and travel teams as appropriate, working to understand unique meeting requirements for the meeting / group travel request.
• Set up of meeting technology tools such as OBT, GDS, registration tool support, and API reviews.
• Support market-by-market mandatory MI set up as needed. Responsible for airfare analysis and travel budget consults as needed.
• Lead role ensuring all regional / local GBT offices follow Infotree travel policy, process and all MI POS requirements.
• Key player in regional operational delivery, standard communications and local country TC training/staffing.
• Contributing to Infotree QBRs relating to the group air / travel for meetings program.
• Regional relationship management
• Support relationships with local Infotree leadership and supporting 3rd party suppliers, Infotree meeting owners.
• Support relationship between Infotree, suppliers, and GBT.
• Align to Global Travel Program Management team as an embedded member.
• Assess local market requirements and work solutions ensuring compliance with travel policy and gaining agreement and alignment between multiple stakeholders.
• Strategy Development
• Provide valuable input which influences the shape and direction of the global travel for meetings strategy.
• Create and maintain local level process flows.
• Identify and understand technology trends & tools in each market and the impact to travel program (online booking/meetings registration tools).
• Conduct regional operational process reviews to optimize productivity.
• Driving Results
• Handles problems and acts on own initiative
• Works proactively with operations to minimize impacts to front/mid/back-office tools due to technology changes
• Improve standardization and adherence to travel policy through accurate reporting and use of MI.
• Set clear objectives, defining key milestones to plan and organize workflow – create and manage a project plan.
• Establish project plan and track progress against initiatives.

Requirements: Key Attributes

• Sound knowledge of the meetings and travel industry
• Strong communications skills (written and verbal)
• Confidence to present and work with all members and levels of the organization
• Proven ability to manage projects, multiple priorities, and effective time management
• Effective use of Collaboration Spaces (i.e. SharePoint)
• Working knowledge of Insights reporting tool
• Prior group air/travel for meetings background
• Strong knowledge of GDS, mid- and back office processes
• High level understanding of meetings and travel technology trends and tools