Quality Assurance Manager

Req ID: 366020 Location: Washington, District of Columbia (US-DC), United States (US) Job Summary The Quality Assurance Manager (QAM) oversees all quality assurance activities across assigned programs, ensuring adherence to organizational standards, customer requirements, and established processes. This role is responsible for developing QA plans, managing compliance with documented procedures, and providing oversight of testing, documentation reviews, and deliverable verification. The QA Manager works closely with technical teams, project leadership, and customer representatives to ensure high‑quality outputs and continuous improvement across all supported workstreams. The QAM will help operate and maintain a US government agency’s enterprise IT infrastructure and enhance key systems to support operating programs and increase efficiencies. Project scope includes operations support, systems engineering and lifecycle management, network operating services, end user support and technical assistance, engineering support, and design, implementation, and maintenance of IT systems and services to ensure the availability, performance, security, and reliability of IT infrastructure and applications. Job Duties Provides leadership and direction for quality assurance operations, ensuring product and process integrity throughout the program lifecycle. Develops and maintains QA processes, procedures, and documentation standards, including internal program management documentation. Reviews, validates, and tracks contract deliverables, using manual processes and government‑approved tools such as SharePoint. Oversees testing, verification, defect tracking, and quality oversight activities to ensure deliverables meet client expectations. Provides technical QA expertise, advising teams on best practices in quality management, configuration control, and continuous improvement. Coordinates with cross‑functional stakeholders, including development, operations, configuration management, and business analysis teams. Ensures compliance with quality standards, policies, and audit requirements, and prepares routine QA status reports. Supports recruitment, onboarding, and development of QA staff as applicable, including mentoring junior team members. Drives improvements to quality processes, identifies performance gaps, and implements corrective action plans. Basic Qualifications Minimum 6 years of quality assurance or verification & validation (V&V) experience in IT, software development, or systems support environments. Bachelor’s degree in information systems, engineering, computer science, related discipline or equivalent experience. High School Diploma + 4 additional years of experience = Associate's Degree Associate's Degree + 4 additional years of experience = Bachelor's Degree PMP and ITIL certification. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications Experience supporting federal programs or regulated environments requiring high documentation accuracy and audit readiness. Familiarity with configuration management (CM), quality frameworks, and structured QA methodologies. Experience performing QA reviews, documentation validation, and deliverable tracking using tools such as SharePoint or similar content management systems. Demonstrated ability to provide QA oversight across multiple workstreams and interact with government or enterprise stakeholders. Certifications such as ISTQB, CSQA, Six Sigma, or similar credentials. Experience mentoring QA/BA staff or leading small quality teams. Strong analytical skills with the ability to evaluate deliverables, identify gaps, and recommend improvements. Ability to manage large sets of deliverables and consolidate feedback from multiple reviewers. Excellent communication and documentation skills, with attention to detail and precision. Proficiency in defect tracking, quality reporting, and documentation lifecycle management. Compensation & Benefits Starting pay range: $91,872 - $137,808. May be eligible for incentive compensation based on individual and/or company performance; temporary positions are not eligible. Benefits include medical, dental, and vision insurance with employer contribution; flexible spending or health savings account; life and AD&D insurance; short and long term disability coverage; paid time off; employee assistance; 401k program with company match; and additional voluntary or legally-required benefits. Equal Employment Opportunity NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For more information on your EEO rights, please see our EEO Policy Statement. #J-18808-Ljbffr NTT DATA