Account Manager (Remote or Hybrid)

Account Manager (Remote or Hybrid) Class Valuation, a leading tech-enabled appraisal management company, is seeking an Account Manager (Remote or Hybrid). This role manages assigned lender accounts and ensures high levels of client satisfaction. It is not a sales position. Location: Troy, MI. Remote: Available for team members residing outside the Troy, MI area. Hybrid: Troy-based team members work a hybrid schedule with in-office Wednesdays. Job Id: 2022 # of Openings: 1 Purpose of Job: The Account Manager is a mid-level role responsible for independently managing assigned lender accounts and ensuring high levels of client satisfaction. This role requires confident client communication, strong organizational skills, and the ability to resolve escalated issues. Schedule: 9:00 AM – 6:00 PM, 9:30 AM – 6:30 PM, or 10:00 AM – 7:00 PM. Responsibilities Manage daily workflow for assigned accounts from start to finish. Communicate confidently with clients, addressing inquiries and resolving concerns. Proactively identify risks or issues within accounts and elevate appropriately. Ensure consistent adherence to compliance requirements, including AIR and USPAP. Support newly onboarded clients and contribute to a seamless transition. Review account performance data and suggest improvements. Share knowledge with newer team members and contribute to process improvements. Perform other duties as assigned by management. Qualifications & Skills 2+ years of experience in account management, client services, or operations (mortgage or real estate industry strongly preferred). Strong relationship‑management and problem‑solving skills. Independent navigation of appraisal platforms (Mercury Network, AppraisalScope, Encompass, etc.). Proven ability to meet service‑level agreements and improve account performance. Proficiency with Microsoft Office Suite. Regular attendance is required. Benefits Competitive salary Health, dental, vision, life, disability, and pet insurance coverage options 401(k) with employer matching options Generous Paid Time Off (PTO) and sick leave Health Care Savings Account (HSA) and Flexible Spending Account (FSA) options Inclusive, family‑oriented culture In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Class Valuation will be based on merit, qualifications, and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, familial or marital status, pregnancy, childbirth, or a related medical condition, ancestry, citizenship status, disability or handicap, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities and general treatment during employment. #J-18808-Ljbffr