Patient Service Rep II, Emergency Department 9a-9p

Job Description

JOB SUMMARY

Responsible for daily assisting the Patient Access Coordinator and fellow team members with patient access functions including but not limited to: meeting and greeting patients, registration, insurance verification, filing, cashiering and collections, screens and directs telephone calls. Contributes and assists the physicians and staff to create timely, accurate, and quality healthcare. Reports to the Coordinator of Patient Access.

Job Requirements

JOB REQUIREMENTS

Minimum Education

• High School Diploma or equivalent is required.

• Associate's or Bachelor's degree in business or related field is preferred.

Minimum Work Experience

• Previous healthcare or Physician Practice experience preferred.

Required Skills

• Excellent customer skills.

• Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required.

• Having the ability to speak clearly and concisely with patients and providers is crucial.

• Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility.

• Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.

FUNCTIONAL DEMANDS

Physical Requirements

Sitting - = or greater than 32%

Walking - 16-31%

Standing - 1-15%

Bending/Squatting - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 1-15%

OSHA Category

Minimal potential for direct exposures.

Visual and Hearing Requirements

Must be able to see with corrective eye wear.

Must be able to hear clearly with assistance.

Other Physical/Environmental Demands

Lifting - 0-50lbs, 50lbs or more with assistance

Carrying - 0-50lbs, 50lbs or more with assistance

Pulling - up to 100lbs

Pushing - up to 100lbs

ESSENTIAL FUNCTIONS

1. Greets each patient with a smile and uses AIDET in all interactions.

2. Demonstrates strong organizational skills. Able to multi-task.

3. Answers incoming calls timely, courteously, and professionally.

4. Demonstrates excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills.

5. Ability to work independently on assigned tasks as well as accept direction on given assignments.

6. Responsible for working extended hours including weekends and/or holidays.

7. Performs accurate bedside demographic and insurance capture in the patient care area.

8. Accurately enters patient information into Medical Record database with little or no error.

9. Performs insurance verifications and uses electronic eligibility information to identify patient coverage status and amounts due

10. Accurately records and processes Point of Service Payments.

11. Other duties as requested

ORGANIZATIONAL EXPECTATIONS

T.J Pledge

I Will Show Compassion

-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.

-recognize that each and every interaction I have at T.J. Regional Health matters

-show kindness and compassion towards my customers at all times

-be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

-maintain zero tolerance for abusive behavior

-listen and be willing to accept fault when I make a mistake

-never underestimate the power of an apology

-refrain from blame and judgment

-bring a sense of calm to stressful situations

I Will Collaborate With Others

-value myself and every coworker as an equal part of one GREAT team working together

-treat others in a way that I would like to be treated

-participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health

-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults

-speak honestly, seek truth, and act with integrity towards my teammates

-value the uniqueness and expertise that each team member contributes to the whole

-meet the need of the moment, regardless of whether or not it is considered part of my job

I Will Communicate

-smile at everyone

-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction

-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away

-escort any customer in need (visitors, patients) to their destination

I Will Adapt To Change

-be a part of the solution when I am presented with a challenge

-embrace change and set the example for those around me

-accept openly when there are changes that T.J. Regional and/or I have no control over

-manage the expectations of others by explaining duration and next steps as often as needed

I Will Be A Champion

-serve with passion

-view myself as an owner of T.J. Regional Health and act accordingly

-take responsibility for the physical appearance of T.J. Regional Health, including my work area

-go out of my way to daily thank and compliment my customers and coworkers

-dare to make a difference and be exceptional

-constantly try to improve myself and T.J. Regional Health

-speak positively about T.J. Regional, while at work and in public places outside of work

Equal Opportunity Employer
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