Sr. Manager Operations - COE

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We’re Looking For:

The COE Sr. Manager leads at an elevated level with the proven ability to plan and manage operational processes for maximum efficiencies. The COE Sr. Manager is the driver of the process and plays a key role in setting the environment that drives operational successes. They work with Sr. COE Leadership to set strategic operational goals, and are responsible for executing on those goals in a timely manner.

What You Will Do:

• Adheres to company policy by following guidelines established in the employee handbook, acting in the best interest of the company and complying with the company’s security standards

• Personifies Ontellus core values, and sets an environment that strengthens the company culture

• Collaborates with Sr. COE Leadership to break down the corporate strategy into operational goals with actionable, measurable steps

• Provides ownership of the business and takes accountability for results

• Analyzes data and problem solves to make data driven decisions on how to attain and exceed the operational goals

• Manages with a continuous improvement mindset, champions change, encourages others to seek knowledge, foster idea creation, and develops new and innovative solutions that deliver value to our customers.

• Effectively manages their time and priorities with the ability to reprioritize as needed

• Connects with their teams, staying visible, present and accessible to employees

• Autonomous leader that holds themselves and their teams accountable, and owning the outcomes by evaluating and setting the performance standards

• Strives to enhance organizational processes and performance by allocating resources as needed

• Manages initiatives and projects, identifying and including all subject matter experts in problem solving and process improvement events

• Creates and maintains strong relationships with our customers, employees, and stakeholders through collaboration and empowerment

• Embraces feedback with a growth and positive mindset, valuing it is an opportunity to develop and address any areas of opportunity with actionable items

• Utilizes clear and effective communication skills to drive strategy alignment

• Mentors, and develops their teams by providing coaching and guidance in their career development to build succession within their COE

• Communicates strategic vision; influences and inspires others to follow their lead by building trust and actively listening

• Drives results by motivating their teams to execute on or exceed targeted metrics in the COE

• Monitors and assesses the effectiveness of new hire and ongoing training initiatives, ensuring employees are acquiring and retaining the skills needed to contribute to the team’s overall success

• Runs team initiatives, including communication/huddles, performance, process changes

• Drives recognition and engagement by formulating action plans and activities

• Leverages new technology to increase efficiency, raise productivity, and reduce costs.

• Develops and recognizes the leaders of their COE, ensures projects are completed by their leaders timely, and performance targets are met within their COE

• Resolves escalated concerns, ensuring others are informed on a need-to-know basis as dictated by operational demands

• Generates, analyzes, and distributes reports to update the COE leadership on the team’s progress

• Conducts root cause analyses and develops strategies to reduce defects and provide insights to the workflow; identifying bottlenecks or inefficiencies and making suggestions for improvements in the processes

• Plans strategically, using foresight rather than resorting to tactical style of managing

• Takes initiative to align team, department and direct report objectives and priorities with organization initiatives

• Has a customer centric mindset; understanding the partnership operations has in upholding the highest quality standards

• Conducts regular performance reviews providing constructive feedback, recognizing achievements, and addressing any areas for improvement with their team

• Promotes teamwork and equality. Creates an inclusive environment where everyone feels heard

• Facilitates the hiring and performance assessment of employees

• Understands discretion when handling confidential and proprietary information, including payroll

What You Need to Succeed:

• Bachelor’s degree preferred

• 3-5 years of leadership experience preferred

• Lean Principles, Six Sigma, or Quality Management background preferred

• Strong computer skills; proficient in Microsoft Office Excel and PowerPoint

• Demonstrates understanding of end to end business process knowledge

• Ability to problem-solve and make decisions with a sense of urgency

• Ability to analyze, develop, initiate, and implement plans and strategies to achieve goals.

• Demonstrates high level of cross functional communication

• Ability to prioritize and meet critical deadlines.

• Completion of organization identified training modules, as required

• Meets or exceeds leadership assessment standards

What We Offer:

• Comprehensive health, dental, and vision insurance

• PTO Plans

• Retirement savings plan

• Opportunities for career growth and development

• Employee wellness programs

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$94,000—$95,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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