IT Manager (Hybrid)

Job Description

Job Description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for an IT Manager to join our Corporate IT team based in our Canton, MA; Boston, MA; Farmington, CT or Raleigh, NC offices on a hybrid schedule. The IT Manager is responsible for the support of company applications, technologies, and/or infrastructure across the organization, serving as a business and technical liaison between internal and external customers. Manages cross functional planning and project teams in the establishment, design and implementation of new or revised systems and programs. Manages direct reports, providing timely and insightful direction and coaching on roles, responsibilities, business strategy, and customer-driven culture expectations. Some of the IT Manager responsibilities include but are not limited to:

• Provides leadership and oversight to direct reports and team by establishing goals, providing coaching and feedback, evaluating performance, and supporting development and training initiatives
• Establishes and maintains strong business relationships with both senior and operating level business leaders across the organization, customers and vendors.
• Be a thought partner to the team and business units, providing recommendations for improvement of business processes by leveraging existing IT capabilities and/or defining new strategic IT capabilities.
• Acts as the point of contact for escalated department/team issues and facilitate the prioritization process.
• Establish and reinforce clean-code practices, reusable components, automated testing and engineering standards that improve maintainability and reduce technical debt. 
• Advance DevSecOps capabilities, including CI/CD, Infrastructure as Code, deployment automation, observability, environment management and operational readiness. 
• Promote responsible adoption of AI and GenAI across software development, testing, modernization, support and developer productivity while aligning with security, risk and governance expectations. 
• Manages and leads projects and project life cycle; accountable for identifying needs, securing commitments and monitoring progress of deliverables. Meets scheduled milestones to ensure project/program objectives are met.
• Participate in key IT and assigned business unit governance, planning and initiative review teams, committees and meetings.

The expertise you bring

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
• 7–10 years of IT and software engineering experience, including hands-on application development and leadership of complex delivery or modernization initiatives. 
• Prior people management, supervisory or technical team leadership experience, with demonstrated success coaching and developing engineers. 
• Strong technical experience with .NET Core, React, Java and Microsoft Azure in enterprise application environments. 
• Strong service and API development experience, including RESTful design, integration patterns, security, performance, observability and operational support. 
• Experience with modern software engineering practices, agile delivery, automated testing, DevOps/DevSecOps, CI/CD and cloud-based delivery. 
• Practical experience applying AI and GenAI to software development, testing, modernization, operations or developer productivity. 
• Advanced understanding of IT applications and technologies.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $134,000 - $178,000 based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $157,000 - $183,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.    

Why choose Intact

We live our Values:  We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact 

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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