Body Shop Supervisor

Job Description

Job Description

CARDENAS MOTORS, INC.

1500 North Expressway  •  Brownsville, Texas 78521 

JOB DESCRIPTION

Job Title

Body Shop Supervisor

Department

Collision / Body Shop

Reports To

President / General Manager

Location

Brownsville, Texas

FLSA Status

Exempt (Salaried)

Employment

Full-Time

Supervises

Body technicians, painters, preppers, detailers, porters

Revised

November 2026

Position Summary

The Body Shop Supervisor directs the day-to-day operation of the collision repair department, ensuring every vehicle is repaired safely, correctly, on time, and profitably. This position oversees workflow, production staff, quality control, parts coordination, insurance relationships, and customer communication from vehicle drop-off through final delivery. The Supervisor is responsible for maintaining a clean, safe, and compliant shop and for upholding the reputation for quality and integrity that Cardenas Motors customers expect.

Essential Duties and Responsibilities

Production and Workflow

• Schedule and dispatch repair orders to technicians based on skill level, workload, and promised delivery dates.
• Monitor work-in-progress daily; identify bottlenecks and adjust assignments to keep cycle time on target.
• Coordinate the flow of vehicles through teardown, structural repair, body, paint, reassembly, and detail.
• Track and report key production metrics, including cycle time, touch time, labor efficiency, and comebacks.

Quality Control and Safety

• Inspect repairs at key stages and perform a final quality inspection before every vehicle is released.
• Ensure repairs follow OEM repair procedures and I-CAR standards, including structural, welding, and ADAS calibration requirements.
• Enforce OSHA, EPA, and TCEQ requirements, including PPE, spray booth operation, hazardous materials handling, SDS availability, and waste disposal.
• Investigate comebacks and customer concerns, determine root causes, and correct them.

Estimating, Insurance, and Parts

• Review estimates for accuracy and completeness; write or approve supplements when hidden damage is found.
• Work professionally with insurance adjusters, appraisers, and direct repair program (DRP) representatives to obtain approvals and resolve disputes.
• Coordinate parts ordering, receiving, and returns; verify parts are correct before repairs begin.
• Control sublet work such as glass, alignment, mechanical repair, and calibrations.

Customer Service

• Keep customers informed of repair status, supplements, and any changes to the delivery date.
• Explain completed repairs at delivery and resolve customer concerns promptly and courteously.

Personnel and Administration

• Recommend hiring, discipline, and termination of body shop staff; train and mentor technicians.
• Approve technician time records and flag-hour reports for payroll.
• Support technician training and certification goals.
• Control shop supplies and paint-and-materials costs; maintain equipment and arrange for repairs.
• Prepare department reports for the General Manager and help set and meet monthly sales and gross profit goals.
• Perform other related duties as assigned.

Qualifications

Education and Experience

• High school diploma or GED required; technical or vocational training in collision repair preferred.
• Minimum of five years of hands-on collision repair experience, including at least two years in a lead, supervisor, or estimator role.
• Working knowledge of estimating systems such as CCC ONE, Mitchell, or Audatex.

Certifications

• I-CAR Platinum or progress toward it preferred.
• ASE Collision Repair and Refinish (B-series) certifications preferred.
• Valid Texas driver's license with an acceptable driving record required.

Knowledge, Skills, and Abilities

• Strong understanding of modern vehicle construction, including high-strength steel, aluminum, and ADAS systems.
• Ability to read and apply OEM repair procedures and position statements.
• Leadership skills to motivate a production team and hold staff accountable.
• Clear communication with customers, technicians, and insurance professionals; bilingual English/Spanish strongly preferred.
• Basic computer skills, including shop management software, email, and spreadsheets.
• Sound judgment, organization, and the ability to manage several priorities at once.

Physical Requirements and Working Conditions

• Work is performed primarily in a body shop environment with exposure to noise, dust, paint and solvent fumes, and outdoor heat.
• Must be able to stand and walk for extended periods, bend, kneel, crawl under vehicles, and lift up to 50 pounds.
• Must wear required personal protective equipment, including respirators when applicable.
• Occasional evening or Saturday work may be required to meet delivery commitments.

Compensation and Benefits

Compensation: Commensurate with work experience.

Benefits: Medical insurance, paid vacation, holidays, and more.

Equal Opportunity Employer

Cardenas Motors, Inc. is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law.

This job description outlines the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may be changed or added at management's discretion. This description does not create an employment contract, and employment with Cardenas Motors, Inc. remains at will.

Family owned and operated for over 50+ years providing auto retail sales, service, collision repairs, and 24 hour Roadside assistance to our customers. In need for like minded service hearted staff members who want to contribute to the overall success of our Company by exceeding our customers' expectations.

Company Description

Family owned and operated for over 50+ years providing auto retail sales, service, collision repairs, and 24 hour Roadside assistance to our customers. In need for like minded service hearted staff members who want to contribute to the overall success of our Company by exceeding our customers' expectations.