Unique Indoor Comfort of Philadelphia - HVAC Dispatcher

Compensation Details
$24.00 - $26.00 per hour

Job Description
Unique Indoor Comfort is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best‑in‑class service to your neighbors in your community.

What Youll Do

Scheduling and Coordination: Manage field schedules, assign jobs to technicians, and optimize routing.

Project Coordination: Handle administrative tasks for ongoing projects, including permits, inspection scheduling, and client communication.

Real‑time Communication: Answer phones and inbound emails; act as the central communication hub for field technicians, providing job details and timely updates.

Customer Interaction: Address client inquiries online and over the phone, ensuring they are informed and satisfied from service start to finish.

Data Management: Maintain up‑to‑date records from job statuses to client databases. Handle data entry including purchase orders, preparing estimates, and invoices.

Emergency Handling: Coordinate rapid responses for any emergency or last‑minute service requests.

Tech Proficiency: Utilize Service Titan software and communication tools to optimize operations.

Communication Proficiency: Convey information clearly and listen actively.

Adaptability: Thrive in a fast‑paced environment, adjusting to changes as needed.

What You Need to Succeed

Three years of customer service and/or field service logistics experience.

Preferred three years of experience in home services or construction.

ServiceTitan experience preferred.

Strong computer skills – MS Office, database management, etc.

Clear, confident, and effective communicator over the phone and in person.

Strategic thinker who anticipates problems and finds solutions.

Strong organization skills with attention to detail.

Good time‑management, balancing priorities.

Self‑starter able to work successfully without supervision.

Competitive, ambitious, and results‑oriented, energized by achieving and exceeding goals.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Talk and hear, both in person and by telephone.

Use hands repetitively to operate standard office equipment.

Must be able to lift up to 15 pounds at times.

Close vision, distance vision.

Why Should You Join Our Team
We live our values – W.E.L.I.G.H.T. (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

Benefits

Incentive / Commission / Bonus opportunities (Based on role / grade level).

401(k) retirement savings plan with matching company contributions, eligible on your first day.

Comprehensive health coverage (medical, dental, vision, company‑paid short‑term disability, and long‑term disability) and life insurance benefits for you and your dependents.

Warehouse Merchandise Discount.

Paid time off and paid holidays (depending on role and month of hire).

Career growth and opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).

You are joining a team committed to your success and invested in your future. We provide tools, hands‑on training, formal education, and coaching.

Robust Employee Assistance Program, providing professional assistance for personal, legal, financial, work, childcare and elder care support.

Equal Opportunity Employer
Ace Hardware Home Services Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

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