Floor Associate

Job Description

Job Description

Join Cotton's Ace Hardware and experience what being part of the Cotton's Ace Hardware family feels like. Be inspired by your leaders, be encouraged and cheered on by your teammates and help your neighbors.

We offer a variety of benefits including:

• Medical, Dental and Vision Coverage Plans
• Paid Time Off
• Bonus Programs
• Employee Discounts
• Flexible Hours

Position Summary

The primary responsibilities of the Floor Associate position are to maintain outstanding customer service, uphold our Mission and Core Values, generate sales, merchandise product, and support the store management team. Sales Associates are in charge our customer first philosophy and are essential in delivering the best customer shopping experience possible.

Major Responsibilities

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
• Assist in the training and development of peers.
• Actively participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Responsive of safety issues.
• Conscious of shoplifting activity.
• Aid customers in locating merchandising in store, as well as processing special orders.
• Solicit customers to open an Ace Rewards card.
• Answer customers’ questions and provide information on procedures and policies.