Custodian (Lighthouse Navigation Center)

Job Description

Job Description

Location: Bend, Oregon - In Person

Status: Full-Time

Benefits: Competitive Salary, 401(k), Health Insurance, Generous Paid Time Off

At the Shepherd’s House Ministries our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change. Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing.

We are seeking a passionate and mission-driven Custodian to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work.

The Custodian is accountable for maintaining clean, safe, orderly, and welcoming environments across Shepherd’s House Ministries’ facilities. Through routine cleaning, sanitation, waste removal, supply restocking, and the timely identification and reporting of maintenance or safety concerns, this role supports the health, safety, dignity, and well-being of participants, staff, volunteers, and guests. Working collaboratively with leadership and program staff, the Custodian helps ensure ministry spaces remain clean, functional, and ready to support the daily mission of Shepherd’s House Ministries.

Essential Duties and Responsibilities:

1. Maintain clean, sanitary, and organized facilities by cleaning offices, restrooms, kitchens, dining areas, hallways, common areas, meeting spaces, and residential living areas according to established schedules and standards.
2. Sweep, mop, vacuum, dust, disinfect, and sanitize floors, furniture, fixtures, windows, and other high-touch surfaces to promote a healthy environment.
3. Clean, sanitize, and restock restrooms, kitchens, break rooms, laundry areas, and other shared spaces with necessary supplies.
4. Empty trash, recycling, and waste receptacles and ensure proper disposal to maintain clean and safe facilities.
5. Monitor custodial inventory, restock cleaning supplies and paper products, and communicate supply needs promptly.
6. Identify and report maintenance, repair, safety, or sanitation concerns, including damaged equipment, plumbing issues, spills, pest concerns, and other facility hazards.
7. Respond promptly to urgent custodial needs, including spills, accidents, biohazard cleanup, and room turnovers, while following infection control and safety protocols.
8. Assist with deep cleaning projects, seasonal cleaning, and the preparation of rooms and facilities for new residents, meetings, and ministry events.
9. Maintain the cleanliness and appearance of building entrances, sidewalks, porches, and other assigned exterior areas to provide a safe and welcoming environment.
10. Safely operate cleaning equipment and chemicals, follow organizational safety procedures, maintain professionalism and confidentiality, and collaborate with staff to support the overall cleanliness and operation of Shepherd's House Ministries' facilities.

Qualifications:

Education & Experience:

1. High school diploma or GED preferred, with prior custodial, janitorial, housekeeping, or facility cleaning experience preferred.
2. Experience cleaning residential, shelter, ministry, nonprofit, or other high-traffic environments is preferred but not required.
3. Ability to work independently, follow cleaning schedules, use custodial equipment and cleaning chemicals safely, and consistently produce quality work.
4. Ability to maintain professionalism, discretion, and respect while working in active residential and program environments.
5. Must successfully pass and maintain an acceptable background check;

Working Conditions:

1. Primarily indoor work in residential, shelter, office, and program environments, with some outdoor cleaning responsibilities as assigned.
2. Regular exposure to dust, dirt, odors, bodily fluids, trash, cleaning chemicals, and other custodial materials.
3. Work in settings serving individuals experiencing homelessness, recovery, trauma, behavioral health challenges, or instability.
4. Work may occur in occupied living spaces and common areas, requiring professionalism, discretion, and respect for resident privacy.
5. Use of standard custodial equipment and cleaning tools required.
6. May require occasional evening or weekend work depending on program needs, cleaning schedules, or special projects.

Physical Requirements:

1. Ability to stand, walk, bend, stoop, kneel, crouch, and reach for extended periods of time throughout the workday.
2. Ability to push, pull, and maneuver cleaning carts, trash containers, vacuums, and other custodial equipment.
3. Ability to lift, carry, and move up to 35 pounds regularly and heavier items with assistance.
4. Ability to perform repetitive cleaning tasks such as sweeping, mopping, vacuuming, wiping, and scrubbing.
5. Ability to use hands for gripping, grasping, twisting, and operating cleaning tools and supplies.
6. Ability to safely navigate stairs, hallways, bathrooms, kitchens, and shared residential spaces.
7. Sufficient visual and auditory ability to identify cleaning needs, safety hazards, spills, and maintenance concerns.

In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of The People Team. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Shepherd’s House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.