Public Service Officer

Job Description

Job Description

Title: Public Service Officer

Employee Classification: Public Service Officer

Campus: University of North Texas

Division: UNT-VP Finance & Admin

SubDivision-Department: UNT-Police Services

Department: UNT-Police Services-152500

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at

Department Summary

Working with the UNT Police Department will be an experience you won’t get elsewhere. The UNT campus, including our police department, is a tight-knit community that supports our students, faculty, and staff. With nearly 47,000 students, UNT is the third largest university in Texas. Many of our officers are UNT graduates or students because we highly value education and training. That emphasis led our department to a rare dual accreditation, showing both our concern for our community and our dedication to professionalism.

Our 47 state-certified police officers enforce municipal and state laws and UNT policies while providing service to campus 24 hours a day, every day of the year.

The department has full law enforcement jurisdiction within the UNT campus, city of Denton, and any county where UNT maintains property. We proudly serve these areas, taking time to get to know our community and partnering with them to provide a safe environment for their learning and professional development.

Position Overview

The Public Safety Officer (PSO) assigned to the Discovery Park assists with the overall security of the facility and surrounding UNT property by patrolling (vehicular and foot) and securing offices, exterior doors and other doors and entrance gates. The PSO also assists faculty, staff, students, and guests at the Discovery Park as needed.

Minimum Qualifications

High school diploma or GED and 2 years of related experience; or equivalent combination of education and experience. Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and they must be able to maintain the security and integrity of the infrastructure related to this role.

Knowledge, Skills and Abilities

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Demonstrates compliance with required standards. Ability to express self in a professional manner. Adapts communication appropriate to others level of understanding. Objectively considers others ideas, even when they conflict with own ideas. Ensures smooth transition of important information from one person or department to another. Maintains job performance and focus under pressure. Adapts to changing needs. Able to respond appropriately to new information and schedule changes. Handles stress in an appropriate manner. Remains calm and is instrumental in keeping others calm. Seeks opportunities to accept ideas. Not afraid to ask for help from coworkers, when needed, to accomplish work goals. Participates actively and positively as part of a team to ensure the best outcome for the team, department, customer and/or organization. Ability to listen to and understand information and ideas.

Preferred Qualifications

N/A

Required License/Registration/Certifications

N/A

Job Duties

• Consistently performs all duties as required relating to building security 
• Generates appropriate level of vehicle and foot patrol in and around campus facilities 
• Demonstrates initiative and encourages service and process improvements. Ensures compliance with policies, statutes, safety guidelines and procedures. 
• Demonstrates and encourages honesty, fairness, and ethical conduct. Delivers responsive, courteous and accurate delivery of service. 
• Has an understanding of peak work periods and demonstrates responsibility by regular attendance. Does not allow personal problems to interfere with job responsibilities and accepts responsibility for actions. 
• Regularly engages with the community to develop and foster positive public/police relationships. 
• Works as a member of a team placing team goals ahead of individual goals. Demonstrate professional demeanor in the workplace and uses interpersonal skills constructively to resolve conflicts. 
• Reflects reasoned judgment and common sense when identifying/resolving issues w/focus on optimal outcomes and uses appropriate discretion in resolving problems, performance issues, and complaints. 
• Quantity and quality of work activities are directed toward optimal resource utilization and outcome. 

Physical Requirements

Communicating with others to exchange information.
Operating motor vehicles or heavy equipment.

Environmental Hazards

Outdoor elements such as precipitation and wind.

Work Schedule

Shiftwork (Nights. Weekends, Holidays)

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.