Membership Events Manager

Job Description

Job Description

Why The Global Ambassador  

• Competitive compensation

• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more 

• Paid time off eligibility for those working 32+ hours per week 

• A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives 

Who We Are  

Hospitality refined for a global mindset.  

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination. 

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire's Best New Hotels in the World and Condé Nast Traveler's Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing. 

 

What You'll Do  

• Serve as primary point of contact and coordinator for member private events. 

• Develop contracts, diagrams, service plans, including staffing, equipment, supplies, and timelines, to ensure seamless service delivery. 

• Liaise with vendors and suppliers to coordinate service-related logistics, such as catering, audiovisual equipment, decor, and rentals.

• Oversee event setup, ensuring that service areas, seating arrangements, signage, and other elements are in place according to the event plan.

• Maintain open and effective communication with internal partners, event planners, vendors, and restaurant teams to coordinate service requirements, address challenges, and ensure a coordinated and cohesive event experience.

• Collaborate closely with other event staff to synchronize service operations with overall event logistics. 

• Work within allocated budgets, managing service-related expenses effectively. Monitor and control costs, negotiate favorable contracts with vendors, and optimize resource utilization to achieve cost efficiencies. 

• Conduct post-event evaluations to gather feedback from clients and attendees regarding service quality. Use feedback to identify areas for improvement and implement changes for future events. 

• Serve as a point of contact for club members by responding promptly to texts, emails, and inquiries with exceptional customer service. 

• Maintain accurate membership records, feedback logs, and organized member files within the database and member portal. 

• Provide general administrative support, and complete additional duties as assigned, with flexibility to work varied schedules 

• Meet and exceed established sales targets and report on these goals each month. 

• Assist with member programming. 

 

Qualifications  

• Bachelor's degree in hospitality management, event management, or related field (or equivalent experience). 

• 2+ years of experience in managing service operations, preferably in the special events industry. 

• Proven experience in membership management or a related hospitality role. 

• Strong communication, interpersonal, and networking skills. 

• Excellent written and verbal communication skills with a professional tone. 

• Exceptional interpersonal and communication skills to interact effectively with clients, vendors, and staff. 

• Highly organized with the ability to multitask and manage priorities effectively. 

• Proficient in relevant software and tools, such as event management software and POS systems, and Microsoft Office. Comfortable learning new technologies and systems quickly. 

• Ability to work under pressure and adapt to changing event dynamics. 

• Flexibility to work evenings and weekends. 

 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.  

Pay Range

$65,000—$70,000 USD