Field EPG Service Technician

Field EPG Service Technician# Field EPG Service TechnicianPPS Gulfport - Gulfport, MS 39503## OverviewPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageRoad WarriorCategoryInstallation - Maint - Repair## DescriptionThe Field Service Technician-Electric Power Generation is responsible for the troubleshooting/diagnostics, repair/overhaul, and preventive maintenance of Caterpillar and allied electric power generation products (generators, switchgear systems), primarily during service calls at customer locations, using a field service truck in a safe, timely, efficient, and courteous manner. This position will require working hours in addition to the normal work schedule and for emergency calls. * Perform all required maintenance, inspections, load banking, troubleshooting and repair of engine and electrical related systems, commissioning of engines/generators and coordination, maintenance and/or commissioning of transfer switch and switchgear systems in accordance with all prescribed quality and safety standards.* Troubleshoot, problem solve, and identify the problem through failure analysis.* Test, measure, align and adjust engine systems and components.* Research and determine reusability of parts in accordance with published manufacturer guidelines.* Coordinate the ordering of replacement parts with supervisor.* Prepare and submit detailed, complete and legible service reports of all inspection and repairs performed using prescribed forms and procedures in a timely manner.* Keep supervisor regularly apprised of status of assigned repair jobs and assist in addressing customer questions and concerns.* Provide technical guidance, assistance, and training to internal technicians and customers as requested.* Troubleshoot field service delivery-related problems (weather, traffic, breakdowns) to resolution in real time.* Maintain all motor vehicle logs, documentation, and driving standards as may be required by the Department of Transportation (DOT), federal/state authorities, and the company.* Inspect all assigned vehicle and equipment daily and report repair and/or maintenance requests to designated manager. Maintain assigned vehicle in a clean and fueled state of readiness.* Maintain a professional and proper personal appearance at all times.* Keep up to date with developments in tooling, technologies and systems.## Qualifications* High school diploma or GED equivalent required. Diesel engine, construction equipment and/or truck engine training and certifications through accredited technical schools or relevant military experience preferred.* Minimum 4 to 6 years previous hands-on work experience as a diesel technician repairing Caterpillar or competitor spark ignited engines, electrical switchgear, and diesel/electric systems related components. Minimum 3 years related technician experience in a field service setting required.* Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.* Solid mechanical systems knowledge of diesel engines/engine failures and electrical and hydraulic systems.* Proficient in the use of mechanical test equipment including CAT ET, PL1000 interface, and EMCP programming.* Ability to safely use material handling equipment and tooling and wear company required PPE (protective eyewear, gloves, harnesses, footwear) during a shift assignment that could last between 8 and 11 hours.* Current Class D motor vehicle license, DOT medical certification, and other related licenses as required by the Department of Transportation, federal, and/or state statutes.* Must have and maintain a driving record (MVR) which adheres to the company’s motor vehicle policy standards.* Good knowledge of concepts, practices, and procedures within the transportation industry, including DOT regulations.* Excellent customer service and interpersonal communication skills.* Good problem solving skills, detail oriented, and ability to work with a high level of accuracy.* Good computer skills using related information system applications (ex: SIS, DBS).* Ability to perform duties with a sense of urgency, exceeding customer expectations.* Ability to work independently in a dynamic fast paced field service environment.* Ability to work standard five-day work schedule, including daily overtime, and weekend hours as necessary.* Possess a complete set of basic mechanic hand tools including drives, sockets, and wrenches. #J-18808-Ljbffr Priority Dispatch Corp.