Assistant Deli Manager

Job DescriptionThe Assistant Deli Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Assistant Deli Manager is to oversee production, associates, customer satisfaction and standards for the Deli Department. In addition, the Assistant Deli Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of the Hansen’s IGA Market leadership team, the Assistant Deli Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.Duties & ResponsibilitiesServe customers in the Deli Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their businessProvide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaintsManage all areas of the Deli Department, consistently leading by example and applying effective management techniquesOversee weekly production scheduled for the Deli DepartmentEnsure that the Deli Department is always full and fresh with the best quality deli productsMaintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organizedMaintain and update weekly reports (purchasing, sanitation and inventory)Order inventory based on reports (shrink, overage, expired, etc.)Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedbackCreate and maintain schedule, including schedule changes and time-off requestsCreate attractive Deli Department displays and end caps based on specific sales for the weekCommunicate with Store Director/Assistant Store Director regarding department conditions, associate relations, department hiring needs, associate accidents and other concerns as neededAchieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniquesAttend store-level management meetingsParticipate in additional training and leadership activities as directedAssist with store promotional sales events and catering events as neededOperate, maintain and clean deli equipment including knives, ovens, fryers, dishwashers, coolers and slicersMaintain a clean and safe work environment by adhering to safety/sanitation regulations and proceduresAssist with all other Deli Department duties, including cooking, as neededQualificationsMust be a minimum of 18 years of age due to required operation of Deli equipmentPrior experience with food handling and cooking, preferably in a grocery setting, as well as leadership experience is requiredAbility to successfully lead, coach, train, develop and motivate a teamAbility to provide clear direction and delegate responsibilities to a team after determining department needsStrong understanding of department financials and the ability to manage budgets to meet financial goalsStrong knowledge of local and state health, sanitation and safety regulationsAbility to quickly adapt to changing conditions, priorities and circumstancesAbility to maintain composure, meet deadlines and work effectively under pressureAbility to work effectively in a fast-paced environmentExcellent communication, organizational and planning skillsAbility to make independent decisions regarding department needs and prioritiesStrong verbal and written communication skillsStrong sense of urgency, time management, prioritization and multitasking skillsStrong sense of team – ability to anticipate the needs of the teamStrong computer skills, working knowledge in Microsoft Office product suiteExcellent attention to detailExcellent problem-solving and conflict resolution skillsExceptional customer service skillsAbility to accommodate a fluctuating schedule, including evening, weekend and holiday shiftsAbility to stand, walk, lift, bend, push/pull for extended periods of timeAbility to lift up to 50 pounds #J-18808-Ljbffr