Customer Service Representative: Corpus Christi, TX $17 (78382)

Customer Service Representative Location:

330 Opportunity Drive, Corpus Christi, TX Employment Type:

Full-time, ONSITE Position, $17/Hour Supporting:

Customer Care About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact

Guide customers through questions, concerns, or challenges they encounter while using the product or service

Listen actively to understand the root of the issue and provide clear, effective solutions

Record detailed call information for auditing, reporting, and follow-up purposes

Maintain and update customer records to ensure accurate and current information

Identify opportunities to introduce customers to new or enhanced services that meet their needs

Provide recommendations and guidance in a way that adds value and enhances the overall customer experience Qualifications for Internal Candidates What'll Set You Up for Success Required:

High school diploma or GED

One year of customer service preferred For Internal Candidates

Must not be on any corrective action or performance plans

Must have held your current position for 6 months

Must have relevant industry/program experience Location Note: We're currently hiring for this position in Corpus Christi, TX. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging.

MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options

Paid time off

Flexible pay options: daily or weekly pay

401(k) retirement plan

Leadership development programs designed to support career growth and advancement

Professional and personal development through open-access courses via Alorica Academy

Paid training and tuition reimbursement

Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more

Employee assistance program for personal and professional support

Additional voluntary benefits to meet your individual needs

Complimentary coffee and tea

Daily onsite food vendor

Monthly employee engagement events, including themed days

Activity room with pool table and games

Spacious employee lounge area

Marketplace with food and beverage options available for purchase

Refrigeration available for personal meals

Dedicated mother's room

Designated outdoor smoking area Our Values Bold We challenge conventions and take smart risks Relentless We deliver results, no matter what it takes Connected We work as One Alorica because we're stronger together True

We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. AloricaJobs #CallCenter #CustomerServiceJobsSame Posting Description for Internal and External Candidates