Director of Accessibility Services

Salary Range $85,000–$90,000 Position Summary As a senior leader within the Navigation Center for Student Success, the Director of Accessibility Services provides vision, strategic direction, and operational oversight for a dynamic student‑centered office. The Director is responsible for ensuring that students with disabilities receive equitable access to all aspects of college life by developing, implementing, and continuously improving comprehensive and compliant accommodation services and support programs. The Director serves as an institutional expert on disability law and accessibility best practices, advising faculty, staff, and administration on compliance, policy, and inclusive design. Essential Duties and Responsibilities Strategic Leadership and Oversight Provide strategic direction for Accessibility Services, including long‑term planning, goal setting, and assessment aligned with institutional priorities for student success and retention. Oversee the day‑to‑day operations of the office, ensuring efficient, student‑centered service delivery across all accommodation processes. Develop, implement, and regularly review office policies and procedures to ensure compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable federal and state laws. Identify emerging trends, technologies, and practices in accessibility and proactively position the College to respond to evolving student needs, including those related to AI and digital learning environments. Lead long‑range planning efforts for the office, including staffing, budget, technology, and program development. Establish and oversee systems for data collection, analysis, and reporting related to student usage, accommodation trends, and program outcomes. Student Support and Accommodation Oversee and engage in the interactive academic and non‑academic accommodation process for students with disabilities, ensuring timely, legally compliant, and student‑centered outcomes. Meet with faculty, students, families, and prospective students as needed to discuss the College’s capacity to support individual accessibility needs. Maintain a visible and accessible presence for students and faculty, including during office drop‑ins, while serving as an escalation point for complex cases and student and faculty concerns requiring additional guidance or intervention. Institutional Collaboration Serve as the institution’s primary resource and advocate on matters related to disability access, equity, and inclusion, advising senior leadership, faculty, and staff. Partner with Academic Affairs, Student Affairs, Facilities, and other campus stakeholders to identify and address systemic barriers to access. Represent Accessibility Services on senior‑level institutional committees, task forces, and working groups focused on student success, equity, and campus policy. Collaborate with the Director of Advising and Academic Success and other Navigation Center leaders on shared initiatives, cross‑office programming, and strategic planning. Champion campus‑wide education and training efforts on disability‑related topics, including faculty and staff professional development. Support the Assistant Director in the planning, implementation, and assessment of signature educational and community‑building initiatives, such as the Academic Community Experience (ACE) program for incoming students. Develop and disseminate resources that support universal design for learning and inclusive instructional practices in partnership with the Center for Excellence in Teaching and Learning. Collaborate with campus partners to foster a culture of access and belonging across the Stonehill community. Supervision Provide direct supervision to the Assistant Director of Accessibility Services and indirect oversight of the Accessibility Services Coordinator, proctors, note sharers, and student ambassadors. Foster a collaborative, high‑performing team culture grounded in shared values of equity, care, and continuous improvement. Education and/or Experience Master’s Degree required. Relevant fields include higher education administration, disability studies, counseling, rehabilitation, or a related discipline. At least 7–10 years of progressive experience in disability services or a related area within higher education, including supervisory and administrative responsibility. Preferred Qualifications Knowledge, Skills, and Abilities Deep knowledge of ADA, Section 504, and other federal and state laws governing disability access in higher education. Demonstrated experience building and leading teams, managing budgets, and overseeing complex administrative operations. Proven track record of collaborating across divisions to advance student success and institutional equity goals. Demonstrated experience with, and commitment to, working with students from historically underrepresented communities, including first‑generation and BIPOC college students. Demonstrated experience with retention and student success programming, including creation, assessment, and use of student development theory. Demonstrated capacity to develop and maintain effective working relationships with individuals and organizations reflecting a broad range of identities, perspectives, and experiences. Physical Demands While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. The noise level in the work environment is usually moderately quiet (printers, telephones, visitors, etc). #J-18808-Ljbffr Stonehill College