Senior Salesforce Administrator

Overview

The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a Senior Salesforce Administrator to join our Advancement Services Team! The Senior Salesforce CRM Administrator contributes to the success of the CRM eco-system by performing configurations, support, maintenance, and enhancement of the Salesforce environment. The administrator works collaboratively across teams to identify, develop, test, and deploy Salesforce related solutions that enhance business processes, improve user experience, and drive overall efficiency.

Who is WFAA?
The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW-Madison. We provide important engagement opportunities to link UW-Madison alumni to each other and to their alma mater, building a strong community of Badgers.

Diversity and Inclusion:

Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.


Responsibilities

CRM Administration

• Support WFAA Salesforce environment by performing regular Salesforce administrative functions such as defining user roles, managing existing users, updating page layouts, making configuration changes, creating and maintaining workflows and automations, developing custom objects, etc.
• Participate in the identification, evaluation, and implementation of new solutions to be incorporated into the WFAA Salesforce platform,
• Work with Quality Assurance, technical teams and business area leads to:
  • Review Salesforce release notes, recommends specific upgrades, and implements system changes
  • Complete regular system audits, prepare for and test upgrades to both the Salesforce platform and installed packages as needed.
  • Monitor performance, data integrity and overall health of the Salesforce environment
• Support creation of Salesforce reports and dashboards
• Use data loading tools to add data or mass update records in Salesforce.
• Work with other technical and business teams to design, install, configure and test integrations with third party systems and data sources and provide administrative support for these systems as needed.
• Develop and maintain automation processes using tools like Process Builder, Flow, and Apex triggers to streamline operations and enhance user productivity.
• Assist in data integration and data cleansing efforts to ensure accurate and reliable data across the platform.
• Provide user support, troubleshooting, and issue resolution for Salesforce-related inquiries, collaborating closely with end-users to ensure smooth system operation.
• Maintain approved Salesforce security model and ensure it adheres to organizational policy and goals related to information security, privacy and risk management, and industry regulations such as PCI, HIPAA, FERPA, etc.
• Train and develop other members of the Salesforce CRM Administration team on key administrative functions.

Qualifications

Required Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• 3 + years' experience as a Salesforce Administrator.
• Salesforce CRM Administrator certification is required.
• Proficiency in Salesforce configuration, customization, and administration.
• Solid understanding of Salesforce best practices, data management, and security protocols.
• Experience with process automation tools such as Process Builder and Flow.
• Basic understanding of Apex triggers and Visualforce pages.

Other Qualifications:

• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication skills, both written and verbal, to interact with technical and non-technical stakeholders.
• Ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.
• Proven ability to assess business needs and translate them into technical solutions within Salesforce.
• A track record of providing exceptional user support and training.
• Experience mentoring other Salesforce Administrators.

WFAA is committed to provide our employees with an environment that is inspiring, creative and respectful. We offer a competitive salary and an excellent benefits program, which includes a 10% 401k contribution after 1 year of service

The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the "doing business as" name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.