Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Dental insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Health insurance

ABOUT OUR AGENCY:
Our agency opened its legacy office in April 2013 and expanded with our MOA office in November 2019, growing into a collaborative, people first team. Before becoming an agent, I spent 12 years in IT marketing, but my passion for helping others, especially with financial planning, led me into agency life.

I hold two Bachelors degrees and two Masters degrees, and I am a proud parent of a 20 year old son studying Statistics and Mathematics at the University of Michigan. Outside of work, I enjoy volleyball, pickleball, and yoga, and I stay active in the community through cultural associations and contributions to St Jude Childrens Research Hospital.

Our office culture is family like and team oriented, with a strong focus on collaboration and supporting one another, and we are looking for team members who are empathetic, passionate about helping people, and persistent in following up to deliver great service.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jay Munj - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Arabic preferred.