Phone Receptionist
Haik Humble Eye Center
Job Description
Job Description
Description:
Are you interested in joining a growing ophthalmology practice? Haik Humble Eye Center is seeking an enthusiastic and professional phone receptionist to join our dedicated and patient-focused group of healthcare professionals.
Job Description:
· Promptly answer a high volume of incoming calls in a polite and professional manner
· Act as a liaison between patients and the clinic
· Understand and complete patient requests
· Create new patient accounts and input all relevant information
· Schedule patient appointments appropriately and correctly
· Obtain and input demographic and insurance information
· Ensure calls are positive and patient-focused
· Operate multi-line phone system and direct/transfer calls to other departments as needed
· Use medical software system to document messages and direct to appropriate personnel
· Use sound judgment and handle calls appropriately
· Make outgoing calls as requested
· Maintain patient confidentiality at all times
· Review and analyze reports daily to ensure accuracy
· Other duties assigned as needed
Requirements:· Excellent verbal and written communication
· Ability to effectively communicate on the telephone
· Strong computer skills, including use of medical software
· Thrive in a fast- paced environment
· Superb at multi-tasking
· Attention to detail
· Strong customer service skills
***No phone calls. Candidates chosen to move forward in the application process will be contacted***
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